A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement.
Key ResponsibilitiesManage customer feedback programs and analyze insights for continuous improvementOversee the Customer Experience team, including hiring, training, and team developmentDesign customer journey maps and implement innovative strategies to enhance member experiencesRequired QualificationsBachelor's degree in Business, Customer Experience, or related field5+ years of experience in customer experience design, including surveys and journey mapping3+ years in a leadership or supervisory role within customer experienceExperience with project management tools like Qualtrics, Salesforce, or JiraAbility to manage multiple projects and influence cross-functional teams
Senior Technical Project Manager, Customer Experience
The Senior Technical Project Manager for the Customer Experience team will partner with a team of Salesforce Engineers to drive the successful implementation of customer service technologies, including AI/ML-based modern agent desktop, routing, chat and voice solutions. The Senior TPM will work cros...
Senior Manager of Product Education
A company is looking for a Senior Manager, Product Education to develop and implement a vision for product learning. ...
Customer Experience Manager
This manager will be responsible for leading a team of customer experience specialists that are focused on providing the best consumer experience in the Mortgage Fulfillment division. Insight Global is looking for a Customer Experience Manager to join a large mortgage client of theirs in Pasadena, C...
Manager of Customer Success
Key Responsibilities:Lead the CS inbound teamShare best practices with other CS teamsAct as an escalation point for the field sales team as neededRequired Qualifications:Bachelor's degree required3+ years of experience in customer care or customer experience, ideally in a leadership or healthcare ro...
Senior Program & Policy Manager, Youth Justice (California) (revised)
Applicants who meet the above criteria with lived experiences within any of our practice areas, including Black, Indigenous, or other people of color, are strongly encouraged to apply. The Youth Justice Team’s transformative campaigns are driven by the voices and needs of young people directly impac...
Senior Manager of Marketing
A company is looking for a Senior Manager, Marketing and Demand Generation. ...
Senior Manager of 3D Implementation
Manager of 3D Implementation will serve as the leader responsible for executing the implementation roadmap of digital product creation in the end-to-end process from concept to consumer. D implementation will also be the point of contact and work closely with business leaders across the organization...
Customer Experience Manager - Victoria's Secret - Fashion Square Sherman Oaks - Sherman Oaks, CA
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. A Victoria’s Secret & Co Customer Experience Manager . In addition, the Customer Experience Manager supports op...
Senior Manager of Technical Product Integrity
The Senior Manager of Technical Product Integrity will oversee our state-of-the-art technical lab, which is crucial for conducting precise color approvals using a Spectrophotometer, light box evaluations, shrinkage tests, and appearance assessments after washing. As such, on occasion and when applic...
Senior Product Manager, Digital Experience
We’re seeking a colleague who is passionate about technology and experience design – with experience in digital products and a passion for animals – to help us modernize the experience for the tens of thousands of clients and clinicians in our hospitals. Director of Digital Experience, you’ll join a...