A company is looking for an Associate, Client Services to manage client accounts and enhance customer experience in the crypto and Web3 space.
Key ResponsibilitiesManage client accounts and build relationships with key personnelAct as the client's advocate to ensure their needs are met and escalate issues as necessaryIdentify gaps in coverage and lead internal projects to streamline processes through cross-functional collaborationRequired Qualifications2+ years of experience in institutional client-facing roles or end-user onboardingExperience in fintech platform as a service or institutional financial services;
crypto experience preferredProven ability to work cross-functionally and manage multiple responsibilitiesExperience navigating uncertain situations and operating in a fast-paced environmentStrong desire to continuously learn and expand knowledge in various areas