Talent.com
Retail Associate

Retail Associate

Ross StoresBurbank, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Retail Associate

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success
  • Career growth
  • Teamwork
  • Our commitment to diversity, equality & inclusion, and our community

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose : The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals.

Essential Functions :

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all customers and associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow associates using company recognition programs.
  • Assists customers in any way necessary - is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner. Greets all customers by making eye contact, smiling and saying "hello" throughout the store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to customers at all times. Responds to customer service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
  • Represents and supports the company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and team areas.
  • Maintains a professional appearance and adheres to the company's dress code at all times.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist customers.
  • Understands the loss prevention awareness program, the shortage highway, the store protection specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all mark-out-of-stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all store best practices and minimizing steps and touches in their work flow.
  • Competencies :

  • Manages work processes
  • Business acumen
  • Plans, aligns & prioritizes
  • Builds talent
  • Collaborates
  • Leading by example
  • Communicates effectively
  • Ensures accountability & execution
  • Qualifications and Special Skills Required :

  • Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical Requirements / ADA :

  • Ability to use all store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.
  • Supervisory Responsibilities : None

    Disclaimer : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

    serp_jobs.job_alerts.create_a_job

    Retail Associate • Burbank, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Xfinity Retail Service Associate

    Xfinity Retail Service Associate

    ComcastChicago, IL, US
    serp_jobs.job_card.full_time
    Xfinity Retail Service Associate.Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Store Associate

    Retail Store Associate

    Savers / Value VillageCarol Stream, Illinois, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Job Title : Retail Store Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Sales Associate

    Retail Sales Associate

    O'Hare ConcessionsChicago, IL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Sales Consultant - Sunglass Hut (T3) - $18-$19 / hour At Sunglass Hut, we're always in the sun.You’ll find a dynamic space with endless possibilities to grow your career.We are a culture that w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Crossroads TradingChicago, IL, US
    serp_jobs.job_card.full_time
    As a Crossroads team member, you will represent our brand's promise : to offer a fun, fashion-centered, and affordable shopping experience to our communities. When you join Crossroads, you are joinin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Sales Associate

    Retail Sales Associate

    Best BuyUSA, Illinois, Tinley Park
    serp_jobs.job_card.full_time +1
    As a Retail Sales Associate, you'll be the face of Best Buy for customers who visits our stores.We'll train you with the skills and knowledge you need to confidently recommend the right tech produc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate

    Retail Associate

    Ross StoresSchaumburg, IL, US
    serp_jobs.job_card.full_time
    Our values start with our people, join a team that values you!.Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate

    Retail Associate

    TradeJobsWorkforce60546 Riverside, IL, US
    serp_jobs.job_card.full_time
    Be part of our company as a Retail Associate, where you will manage simple records and enter information accurately, handle orders, shipments, and basic inventory checks, and work with supervisors ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate (Deco)

    Retail Sales Associate (Deco)

    Floor & Decor HoldingsChicago, IL, US
    serp_jobs.job_card.full_time +1
    Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project.Our Sales Associates c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Store Associate

    Retail Store Associate

    RowanNaperville, IL, US
    serp_jobs.job_card.part_time
    We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Downtown Naperville studio location. You will be responsible for creating an exceptional piercing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associates

    Retail Associates

    Hobby LobbyPalatine, IL, US
    serp_jobs.job_card.full_time +1
    Immediate openings! We are currently accepting applications for part-time and seasonal positions! We offer exciting career opportunities for bright, energetic and talented individuals in a stimulat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    SteinhafelsDowners Grove, IL, US
    serp_jobs.job_card.full_time +1
    Join The Steinhafels Team As A Retail Sales Associate!.Steinhafels is seeking motivated, customer-focused individuals who are passionate about using their creativity to help customers create their ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    SkechersEvergreen Park, IL, US
    serp_jobs.job_card.full_time
    We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and apparel collections for the whole familycelebrated fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Part Time Store Associate

    Retail Part Time Store Associate

    Office DepotHighland, IN, US
    serp_jobs.job_card.part_time
    serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Francesca'sChicago, IL, US
    serp_jobs.job_card.full_time
    We offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering uniq...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    NotreChicago, IL, US
    serp_jobs.job_card.full_time +1
    We are seeking part-time and full-time Sales Associates who will be responsible for providing courteous, helpful and knowledgeable service to our customers. The ideal candidate will have exceptional...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    POP MART AmericasOak Brook, IL, US
    serp_jobs.job_card.full_time
    We are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by lis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Associate

    Retail Associate

    Ross Dress for LessChicago, Illinois, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Our values start with our people, join a team that values you!.Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Floor & Decor HoldingsLa Grange, IL, US
    serp_jobs.job_card.full_time +1
    Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project.Our Sales Associates c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    PumaDes Plaines, IL, US
    serp_jobs.job_card.full_time
    Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards. Through effective customer service, individual performance c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Associate - Rush Street

    Retail Associate - Rush Street

    Aritzia LPChicago, IL, US
    serp_jobs.job_card.full_time
    Join Our High-Performance Retail Team.The mission of the Retail team is to deliver world-class client experiences.Join our high-performance Retail team as we deliver Everyday Luxury to the world.We...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30