Job Description
ProSidian Seeks a Help Desk Support Service Specialist - Senior IT Effectiveness - User Support Help Desk NPS012017 - DPLH Est.
2080 Hrs. ST 0 Hrs. OT on a Exempt W2 Contract Contingent Basis Engagement Team Analyst 3 Labor Category - Mid Level Exempt W2 Professional aligned under services related to NAICS : 541519 - DPLH Est.
2080 Hrs. ST 0 Hrs. OT on a Exempt W2 Contract Contingent Basis located CONUS : Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado.
Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center.
Seeking Help Desk Support Service Specialist - Senior candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS.
This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.
JOB OVERVIEW
Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI NPS) DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS : Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado.
and across the Mid Atlantic Region.
RESPONSIBILITIES AND DUTIES - Help Desk Support Service Specialist - Senior IT Effectiveness - User Support Help Desk NPS012017
Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.
4.1 User Support Help Desk related activities to Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
Oversee system administration tasks ensuring system availability and efficiency.
Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
Qualifications
Desired Qualifications For Help Desk Support Service Specialist - Senior IT Effectiveness - User Support Help Desk NPS012017 (NPS012017) Candidates :
Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
Oversee system administration tasks ensuring system availability and efficiency.
Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
Education / Experience Requirements / Qualifications
Bachelor’s degree in IT or related field, 5+ years of help desk support experience.
Senior-level experience in systems administration and support with certifications in MCSE.
Experience with multi-tiered technical support systems in a federal or state environment.
Senior-level help desk experience with certifications in Microsoft technologies.
Certification Skillset Attributes Process Skillset Attributes Functional Skillset Attributes Technical Skillset Attributes Educational Skillset Attributes
Help Desk Support Service Specialist - Senior Certification Skillset Attributes :
- CompTIA Security+ or CISSP
- Certified Information Systems Auditor (CISA)
- Microsoft Certified Systems Engineer (MCSE)
- Certified in IT Service Management (ITIL)
- Certified Project Management Professional (PMP)
Help Desk Support Service Specialist - Senior Process Skillset Attributes :
- Best Business Practices
- Change Management
- Documentation and Standard Operating Procedures (SOPs)
Help Desk Support Service Specialist - Senior Functional Skillset Attributes :
- Systems Administration Expertise
- Tier 1, 2, and 3 Technical Support
- Network Infrastructure Management
- Cybersecurity Proficiency
- Disaster Recovery and Business Continuity
Help Desk Support Service Specialist - Senior Technical Skillset Attributes :
- IT Service Management (ITSM)
- Operating System (OS) Support
- High Availability Cluster Multiprocessing (HACMP)
- Telecommunications and Voice / Video Infrastructure
- Performance Analysis Tools
Help Desk Support Service Specialist - Senior Educational Skillset Attributes :
- Bachelor’s Degree in IT / Computer Science
- Advanced Certifications
- Project Management Knowledge
Skills Required
Bachelor's degree in Computer Science / IT, 5+ years of relevant experience
Bachelor's degree in IT / related field, 8+ years of experience, and advanced certifications
5+ years of multi-tier technical support experience in government services
Senior-level help desk management experience with relevant certifications
Competencies Required
Technical troubleshooting
Server maintenance
Advanced IT support
Risk management
Ancillary Details Of The Roles
Problem-solving
Project management
Advanced technical skills
Leadership
Federal government experience preferred
On-site and remote roles available
Must meet security clearance requirements
On-site and remote roles available
Must meet security clearance requirements
Must meet security clearance requirements
Other Details
Assist with IT integration
Provide remote support
Document IT policies
Develop disaster recovery plans
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