Senior Product Manager
Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.
Within Comcast's Technology & Product (TP) organization, the Connected Living team delivers innovative consumer broadband experiences powered by in and out-of-home connectivity, striving to make our product and services outstanding. We pursue people from different backgrounds and experiences. If this position interests you, we are interested in you. Please apply.
We are seeking a visionary Senior Product Manager to lead the Connected Living Global Platform. This platform is the foundation on which Comcast and our partners deliver a world-class broadband experience for customers worldwide. Our APIs already power major providers in the U.S., Canada, and beyond, and we are continuing to expand our reach. Reporting to the Executive Director of WiFi Experience Product Management, you will act as the primary point of contact for global partners, working closely with them to understand their objectives, define joint solutions, and ensure smooth integration into the platform. In addition, you will own the API product lifecycle, roadmap, and infrastructure development, and you will oversee the creation of clear, customer-facing documentation that enables adoption of the platform's capabilities. Success in this role requires close collaboration with engineering leads across the organization, as well as strong relationship management with both internal stakeholders and external partners. We're looking for a product leader who embodies the following qualities :
- A product pro. You know how to identify customer needs, determine problems to solve, and translate them to feature requirements that become user stories in a prioritized product backlog. You work cross-functionally with your design and engineering partners, providing clear direction on the "what" and "why" but giving them a strong voice to define the "how". You consider how to measure the impact and success of your features and use that data to inform what you build next.
- A customer-centric, data-driven strategist. You keep the customer at the center of what you do. You take time to understand the customer and market by digging into the data, research, and talking to breathing, living customers. You synthesize this info to define core customer needs, problems to solve, and solutions to build.
- Action- and execution-oriented. You aren't afraid to ask questions in a room with many people to get to the information you need. You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirementsall without sacrificing what's right for the customers. You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.
- A relationship builder. You know that relationships drive your ability to succeed. You understand the value of listening first, then talking; of giving consistently and receiving occasionally. You've seen how strong cross-team collaboration and partnership yields the best outcomes.
Core Responsibilities :
Serve as the primary liaison for key global partners, building strong relationships and ensuring their business goals are reflected in the platform strategyCollaborate with partner product and technical teams to co-define solutions and coordinate integration into the platformAct as an account manager for partners, balancing strategic objectives with day-to-day support needsEngage with Platform customer Product teams to understand existing or target customer experience and customers' processes, developing new APIs as neededDevelop and lead the Platform APIs roadmap in collaboration with stakeholdersContribute to the product vision across the team and the organization, serving as the voice of the PartnersDefine product requirements for new API features and use cases; define acceptance criteria for each; drive the development of Platform API components with engineering teamsOwn development across the entire product lifecycle phases discovery, definition, development, delivery, deployment, and optimizationWork with partners' design teams to inform their UI / UX development based on Comcast's user experiencesCoordinate closely with engineering and program leads to ensure alignment between technical, business, and field teams on platform features and releasesPrioritize roadmap features based on perceived customer value, metrics, and release planning constraints; fulfilling the product role within the scrum team, managing the product backlog, and writing user stories and acceptance criteria.Work with a technical writer to create new platform documentation, and review any changes made to platform documentation for accuracy and to ensure consistencyEnhance the API Documentation portal by collecting feedback from end users and proposing improvementsDefine key metrics to track the usability, quality, performance, security and usage of the platform APIsMonitor API platform performance through data collection and analysis; build and maintain dashboards to maintain product use and performanceParticipate in annual budget planning sessions, providing key inputs to finance team needed to develop platform operating budgets for partnersKeep up to date on the technology and market trends; identify and evaluate new product ideas or strategic product extensionsPreferred Requirements :
Below is our list of preferred qualifications. We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.
Experience : 3-5 years of experience in Product Management; a blend of design and / or engineering experience is also a plus. We would love to hear your explanation as to why your unique experience would make the team more successful.Technical Expertise : Having experience defining, building and maintaining APIs for consumer facing products is very beneficial in this role, as is a solid understanding of highly scalable cloud-based solutions and architectural patterns like microservices, event-driven architecture and more.Digital background working on consumer-facing mobile appsAbility to lead complex end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentationExperience writing user stories and working with JIRA and ConfluenceExperience writing API documentation and working with technical writersAbility to perform within a closely-knit team and improve the execution of your teammatesData literate and comfortable with data analysisKnowledge of wireless technologies such as WiFi is a plusA self-motivated & quick learner ready to dig inBachelor Degree or equivalent business experienceThis position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Skills : Agile Methodology, API Specifications, Documentations, Platform Management, Stakeholder Management, User Experience (UX) Design
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Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
10 Years + Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.