Job Description
Job Description
We are seeking bilingual (Mandarin / Cantonese and English ) receptionists / operators for our Queens locations. The ideal candidates can work quickly and juggle multiple tasks, but still be able to provide compassionate patient service.
Metro Dermatology of NY PC is a high-volume dermatology and aesthetics practice that serves diverse communities in the Bronx, Flushing, and Elmhurst, NY, and Fort Lee, NJ.
Office hours are 8 am to 6 pm Monday to Friday, and Saturdays from 9 am to 1 pm. Employees work 34-40 hours / week and are expected to work at least one Saturday / month.
Overtime is paid for work over 40 hours. Benefits for full tie staff include partially subsidized health insurance, vision, and dental coverage, 401k or Roth retirement plan after meeting eligibility requirements,
Job requirements :
- MUST BE FULLY VACCINATED AGAINST COVID-19, INCLUDING BOOSTER if eligible
- High school diploma / GED required
- REQUIRED : Fluency in Mandarin / Cantonese AND English
- REQUIRED : Prior work experience in a medical office, or in the medical field
- PREFERRED : Prior experience with EHR or EMR sytems
- Prior customer service experience preferred
- Must be able to handle a fast-paced environment and prioritize tasks
- Must have excellent communication, problem solving, and customer service skills
- Familiarity with Microsoft Office software (Word, Excel) a plus
Job responsibilities :
- Open and / or close the office (depending on schedule) gates, computers, lights, etc.
- Greet patients upon arrival, sign them in, obtain and verify insurance information, and any other information
- Maintain tidy front desk and reception area
- Provide patients with intake and new patient forms, and necessary office policies and legal documents
- Process co-payments for insured and payments for uninsured (self-pay) patients
- Process patient records, scanning documents, updating billing records
- Schedule new and follow-up appointments based on provider availability
- Confirm appointments for new and follow up patients
- Answer multi-line phones and handle or re-direct the caller as needed
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