Regional Branch Manager - Alpharetta, Canton, Marietta, Roswell, Towne Lake, Woodstock

The Regional Branch Manager is responsible for building and retaining a team of professionals dedicated to delivering superior sales and service to our members. Responsible for directing multiple branches to ensure effective and efficient operations; and managing the performance and achievement of set goals and service expectations for each branch.

What You'll Do

• Demonstrates enthusiastic support of corporate mission and long-term objectives
• Serves as a role model by exhibiting professionalism, promoting service awareness, making operationally sound decisions, and possessing strong leadership and teamwork skills
• Assists in recruiting, building, developing, and retaining a professional retail sales team at each branch
• Ensures common and consistent communication messages to branch employees, which supports the strategic goals of the company
• Actively coaches and leads branch management staff on expected sales and service behaviors, with utilization of sales tracking tools for proper needs assessments to maintain a consistent and superior member experience
• Communicates goals and direction with Financial Center Managers to ensure clear understanding of rules, regulations, requirements and expectations
• Develops procedures, set objectives, and create action plans to monitor progress of branch sales and service goals, and provide periodic progress reports to management
• Assists with developing and apply new policies and procedures for branch operations
• Identifies leadership development opportunities for supervisory personnel
• Performs and completes evaluation and performance reviews for Financial Center Managers
• Maintain the necessary documentation to complete the evaluations in a constructive, accurate and fair manner
• Serves as escalation point for member service problem resolution
• Participates in and assists with business development and community outreach programs
• Assists with internal and external audit exams
• Acts as liaison with HR, Employee Development, Risk Management, Compliance, IT, Marketing, and Internal Audit
• Complies with and follows all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act

Who You Are