Search jobs > Orlando, FL > Entry representative

Entry- Level, Care Team Representative

Sedgwick
Orlando, Florida, US
Full-time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring.

It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day.

It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career.

And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Entry- Level, Care Team Representative

Our teams connect! We collaborate one day a week in the office for a connection day. Our Orlando office is located at : 12685 Ingenuity Drive, Orlando, FL 32826

Entry-level, Care Team Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

A stable and consistent work environment in an office and / or virtual setting

A training program to learn how to help employees and customers from some of the world’s most reputable brands.

An assigned mentor and manager who will guide you on your career journey.

Career development and promotional growth opportunities through increasing responsibilities

A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE OF THE ROLE :

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call / one person response, and directing calls to appropriate escalation path as needed.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

Provide excellent customer service to external customers and internal support to an assigned team.

Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

Provide detailed notes on phone calls, and track and code documentation according to standard processes.

Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

Resolve issues with one call / one-person responses.

Investigate customer feedback.

Track trends

Assist with developing corrective / preventative actions.

Perform administrative tasks.

QUALIFICATIONS

Education & Licensing : High school diploma or GED required.

Skills : Strong oral and written communication, computer literate including Microsoft Office, organizational skills required

PC literate, including Microsoft Office products, Windows environment.

Must meet minimum typing requirements.

Experience : Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

An assigned mentor and manager that will support and guide you on your career journey.

Career development and promotional growth opportunities

A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

APPLICATION PROCESS

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed.

If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position’s criteria.

If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include

Physical : Computer keyboarding

Auditory / visual : Hearing, vision and talking.

Mental : Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.

30+ days ago
Related jobs
Promoted
Swipe Say Easy
Orlando, Florida

Launch Your Communications Career: Entry-Level Representative Needed!. Entry-Level Communications Representative. Be a part of a dynamic and growing team in a fast-paced environment. Ready to Launch Your Communications Career?. ...

Promoted
Malibu Events Promotions
Orlando, Florida

Launch Your Communications Career: Entry-Level Representative Needed!. Entry-Level Communications Representative. Be a part of a dynamic and growing team in a fast-paced environment. Ready to Launch Your Communications Career?. ...

Promoted
Coastal Solutions
Orlando, Florida

We are in search of dynamic and ambitious candidates who possess exceptional interpersonal skills to join our uniquely individualistic team. Key Responsibilities of a Client Representative:. Create and implement innovative training materials to enhance team skills. Why You'll Find Fulfillment as...

ES Solutions
Union Park, Florida

Due to the unmitigated success we have provided for our clients, we have been asked to expand into more markets and we are searching for a capable Entry Level Marketing Representative to help us achieve our expansion goals! Responsibilities of our Entry Level Marketing Representative: Oversee the im...

MTM LLC
Orlando, Florida

We strive to empower individuals to achieve their career aspirations while assisting organizations in building high-performing, diverse, and dynamic teams. As an Entry Level Sales Rep, you will play a vital role in driving our marketing efforts and expanding our brand presence within the community. ...

Alleviation Enterprise LLC
Winter Garden, Florida

This role is an entry-level position, and while sales experience is appreciated, it is not a prerequisite. Attend scheduled calls and meetings with your sales manager and team. Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself. Plan and adhere to your w...

Innovativ Pharma
Orlando, Florida

If you are looking for Sales Rep career it is a good idea to consider the exponentially fast-growing healthcare and pharmaceutical industry. The healthcare and pharmaceutical industry in the United States is expected to increase by billions of dollars over the next decade while the need for new Phar...

Mark Spain Listing Team - Orange County
Maitland, Florida

If you've excelled as a School Teacher, Higher Education Teacher, Sports Coach, Outside/Inside Business Development Representative, or in account management roles such as: Pharmaceutical, Med Device, Mobile Phone, Copier, Insurance, Auto, Car Rental, Construction, Window/Siding, or High Volume Retai...

Nadeau Consultants
Winter Garden, Florida
Remote

If you are aselfmotivated individual with a passion for sales and a desire togrow your career we want to hear from you! Join our team at theNadeau Agency and take the next step towards a rewarding salescareer. Are you amotivated and resultsdriven individual with a passion for salesWere is seeking a ...

Hilton Grand Vacations
Orlando, Florida

HGV Now Offers Day One Team Member Benefits!!!. A career as an Outbound Vacation Sales Agent entails selling mini-vacation packages to our Hilton-branded Honor Members and guests that are excited to travel once again. Why do Team Members Like Working for us?. Internal Growth and Career Pathing. ...