VP Operations & Sustainability

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Find out if this opportunity is a good fit by reading all of the information that follows below.

Our operations team focuses on delivering a satisfying and dependable service that allows Stuart to differentiate against its competition, launching new geographies and products, while building and testing the strategic plans at every step.

The VP Operations & Sustainability will set the strategic vision for how to improve both top and bottom lines through operations, product and feature enhancements.

You will work with product, engineering, sales, operations, business development, and other teams to make your vision a reality.

What will I be doing?

• Provide thought leadership to Stuart’s operations team and globally as a member of the Executive team : Actively engage as a member of the global leadership team for cross-cutting strategic, operational, and people initiatives
• Be the advocate for client satisfaction through smooth operations and BPO management : Accountable for engagement framework set with each client segment, with programs delivered by in-house team or with the support of Stuart’s BPO partners
• Ensure cities are performing according to their potential and the supply-demand level :
• 1. Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level
• 2. Guide the organization smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operations
• Be the voice of our couriers by enabling a strong courier value proposition : Continue to evolve the courier value proposition which considers several pillars from earnings, to user experience, protection, and other factors
• Implement and improve all courier operational processes to enable a healthy supply :
• 1. Build a strong courier operations team focused on onboarding, activating, and retaining couriers in over 150+ cities
• 2. Enable Stuart to manage a multi-fleet program that considers multiple vehicle types and optimizes for quality of service and CO2 emission reduction
• Implement Stuart’s ambitious Sustainability program : Embed sustainable practices and goals into day-to-day operations and in our future tech developments in line with our 2035 net zero commitment

What do we need from you?

• 10+ years of experience scaling an operational team across multiple countries
• 5+ years of people management experience, including managing and developing leaders and managing remotely across multiple sites
• Proven track record of attracting talent, scaling and developing high performing teams, and understanding and celebrating diversity
• English skills are a must
• Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement, setting organizations up to successfully adapt to evolving business needs
• A 1% better everyday mindset while questioning the status quo
• Gritty attitude as there are a new set of challenges you’ll face every day, and just when you think you have a hold on the state of the world, it changes
• Strong analytical skills with data-driven mindset
• Excellent communication and collaboration skills
• Experience in vendor management and contract negotiation is a plus

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