ECCP Program Manager - Operations

POSITION SUMMARY :

The ECCP Program Manager-Operations, working in conjunction with the ECCP Management Team, and closely with the ECCP Director, provides leadership for the overall operations of the ECCP Program.

The ECCP Program Manager - Operations takes the lead in optimizing the operations for the ECCP Program. This includes providing supervision to the ECCP Model Fidelity Supervisors and the ECCP Program Coordinators.

The ECCP Program Manager of Operations works closely with the Training Specialist to inform areas for professional development.

They also work closely with the Data Specialist to institute improvements that result from continuous quality improvement initiatives.

This position is up to 75% work from home and the remainder of time will be in the corporate office, with the flexibility to work more in office to fit the business needs of the company.

This position will represent ABH and its services in a positive and professional manner and adhere to ABHs best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES :

• Maintains familiarity and understanding of contract requirements related to the performance of ECCP consultants;
• Trained in and holds strong working knowledge of the ECCP Program Model.
• Maintain and update program materials as needed to reflect current program policies and practices.
• Develop and institute innovative solutions to optimize the operations of the ECCP Program. Work closely with the ECCP Management team to identify trends, needs, and solutions.
• Provides supervision to ECCP Model Fidelity Supervisors and ECCP Program Coordinators, in accordance with the ECCP Program Model.
• Supports ECCP Model Fidelity Supervisors in resolving concerns with subcontracted agency partners, elevating concerns to ECCP Director as indicated.
• Monitors ongoing ECCP staff workforce requirements and training needs, and works closely with ECCP Training specialist to help inform focus areas of needed professional development for the ECCP Program.
• Works closely with the ECCP Data Specialist to integrate findings from continuous quality improvement initiatives to enhance and optimize program operations.
• Promptly elevates concerns to ECCP Director related to any contract level and consultant performance concerns, or any other potential issue that may compromise the quality of ECCP service delivery.
• Demonstrates confidence related to working within evidence based model and able to uphold the significant value of understanding and conveying the role data plays in informing the work of consultation.
• Other administrative duties as identified by the Program Director, including but not limited to, co-facilitating ECCP staff meetings;
• representing ABH and ECCP in the Early Childhood Community; attendance at, and / or participation in, activities related to the ECCP Contract, such as Early Childhood Initiatives, trainings and presentations;
• triage requests for ECCP Services and public presentations; and other duties as identified to implement and enhance the overall activities related to new or existing components of the ECCP Program;
• Maintains confidentiality of all client protected health information and adheres to all HIPPA related to policies and procedures;
• Performs other tasks / responsibilities as required to support the business operations;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.

EDUCATION AND EXPERIENCE REQUIREMENTS :

• Masters Degree in the field of Mental Health;
• Clinical License required;
• 5 or more years of post-graduate work experience with children in the behavioral health and early education fields, preferably working in the field of early childhood mental health consultation.
• Demonstrated knowledge of the principles and practices involved in delivering individual child and classroom focused early childhood mental health services;
• 3-5 years of work experience in the supervision of staff for effective and efficient service delivery;
• Experience working within an evidence based service delivery model preferred.
• Experience with community engagement and in facilitating effective partnerships across disciplines.

KNOWLEDGE / SKILLS / ABILITIES :

• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent organizational skills;
• Effective communication skills, demonstrated leadership and planning skills;
• Competencies in the following areas : (Administrative, Reflective, and or Clinical) Supervision; Management; Culture, Early Childhood Development, Infant and Early Childhood Mental Health, and Early Childhood Education;
• Infant and Early Childhood Mental Health Consultation;
• Professional writing, training and public speaking skills;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook);

internet; working within an information system preferred.

Strong written and verbal communication skills required.

• Bilingual Candidate preferred
• Must have valid Connecticut drivers license and reliable transportation;

PI47f451a7484b-26289-34865616