Bilingual Spanish Healthcare Customer Service
VirtualVocationsLincoln, Nebraska, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_description
A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative.
Key Responsibilities
Actively listen to customers to understand their concerns and build rapport
Provide essential information regarding access to care issues, benefits, and member handbooks
Guide callers through troubleshooting and navigating self-service options
Required Qualifications, Training, and Education
Must be 18 years or older with a High School diploma or equivalent
Minimum of 6 months of experience in a call center or health plan call center preferred
Medicare and / or Medicaid experience is a plus
Willingness to work any shift between 10 : 00am-1 : 00am, including weekends and holidays
High computer proficiency and ability to navigate multiple applications
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Bilingual Customer Service Spanish • Lincoln, Nebraska, United States
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