Transportation Admin, Dispatch Operations 10a-6:30p
What you will do :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
- Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders;
relegate and escalate transactions to appropriate Teammate(s).
- Build relationships with carriers, customers, and internal departments and Teammates.
- Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
- Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
- Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
- Ensure transactions and records are accurate, up-to-date, and compliant.
- Collaborate with management and team to express ongoing issues or opportunities for improvement.
- Perform additional duties as assigned.
What you will need :
- Ability to read, write, speak, and understand English.
- High School Diploma or GED
- Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
- Basic problem-solving ability
- Developing teamworking skills, including both internally and externally
- Proven customer service ability
- Communication and organizational skills
- Sense of urgency and self-motivation
- Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.
Compensation : $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
Our Values
Trust & Transparency People First Positive Experiences Calm Persistence Never Settling
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