Senior Product Development and Solutions Support Manager

Position Summary

LINQX is seeking a driven and forward-thinking Senior Product Development & Solutions Support Manager to shape the future of our hydraulic fracturing software product suite.

This leadership role requires a visionary who can identify and capitalize on new product opportunities, ensuring our software exceeds customer expectations and aligns with industry trends and user requirements.

Key Roles / Responsibilities :

Product Development : Capture, define, and prioritize user requirements working closely with the customer towards a successful product with product market fit.

Define and articulate clear user requirements, prioritizing features to achieve a harmonious balance between innovation, usability, and technical feasibility.

• Enhance Existing Products : Elevate our current product line through continuous improvement and innovation, optimizing it for superior market fit and customer satisfaction.
• User Acceptance Testing (UAT) : Actively engage in UAT to ensure the final product reflects planned features and functions.
• Discover and Conceptualize Support : Help in the discovery and conceptualization of novel software products and solutions tailored to the oil and gas industry's target market.
• Product Vision and Adoption : Communicate a clear and compelling product vision, securing buy-in at all organizational levels, and fostering customer adoption through comprehensive training and support including onboarding.
• Continuous Learning and Integration : Remain relentlessly inquisitive, proactively learning new industry domains, and integrating fresh technologies into LINQX’s offerings.
• Analytical and Creative Problem-Solving : Demonstrate exemplary analytical and creative skills to address complex challenges and drive product differentiation in the marketplace.
• Customer Interaction and Feedback : Navigate customer interactions with finesse, distilling nuanced feedback into actionable product intelligence.

Required Education, Experience, and Qualifications :

• Bachelor’s degree in computer science or engineering, or related experience; a Master’s degree or higher is preferred.
• Significant experience in product development, particularly within the oil and gas technology sector, with a strong portfolio of successful product launches;

Experience in fracturing and fracturing software.

• Expertise in analytical problem-solving, creative innovation, and strategic thinking.
• Robust communication skills to effectively engage with stakeholder groups at multiple levels in the customer organization.
• Demonstrated hands-on experience in user training and support, driving product adoption and customer satisfaction.
• Naturally inclined to learn new technologies and continually explore the application of new technology to our products and solutions
• Strong command of current technologies and a visionary in applying them to product development.
• Exposure to the software development lifecycle in a Microsoft DevOps environment is preferred.
• Identifies tools and techniques that can add to efficiency in prototyping, create mockups, and capture user requirements
• Excellent organizational and project management skills, capable of leading multiple product initiatives simultaneously.
• Ability to travel up to 10% for the role.

Working Conditions :

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.

Any essential functions of this position will be evaluated as necessary should an employee / applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA).

Reasonable accommodation for the specific disability will be made for the employee / applicant when possible.