Job Description
Job Description
We are seeking a Customer Service Representative to join our team in the healthcare industry. As a Customer Service Representative , you will be responsible for processing customer applications, maintaining customer records, and resolving inquiries.
The Customer Service Representative role offers a long-term contract employment opportunity.
Responsibilities :
- Efficiently handle a high volume of incoming calls promptly while navigating multiple systems of record
- Assist providers on the telephone with inquiries related but not limited to claims authorizations and appeals with accurate information.
The monthly expectation is to perform at a quality level of 95 accuracy of all measures. The daily expectation is to efficiently answer a minimum of 55 calls per day inbound.
- Ask proper questions to complete the task of the call.
- Deliver service that meets or exceeds department performance standards for Average Hold Time Abandonment Rate Talk Time Quality and Adherence.
- Follow up with callers as appropriate to ensure provider satisfaction and timely response to requests. Diffuse irate or emotionally upset customers by appropriately listening to issues calming the customer and providing positive solutions to resolve concerns.
- Respond timely professionally and accurately to team chats and emails.
- 100 thorough professional and accurate documentation of every call.
- Thoroughly verify HIPAA requirements to ensure account accuracy.
- Ability to apply basic computer skills.
- Knowledge of Microsoft Office Suite : Excel and Word required Access Outlook PowerPoint preferable.
- Keyboard skills are essential.
- Must be able to multitask and utilize multiple system applications simultaneously.
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