Manager, Technical Account Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.

First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for : A Manager Technical Account Manager (TAM) who will supervise the day-to-day operations of the Advanced Support Technical Account Management team.

To succeed in this role you must have experience in :

Managing, coaching, motivating, and influencing teams to exceed expectations and meet deadlines.

Mentoring and developing direct reports on company processes, policies, and procedures.

Sets the example for Advanced Support Technical Account Managers in personal character, commitment, organizational and problem-solving skills, and work habits.

Managing customer expectations and experience to deliver high customer satisfaction and increase retention.

Providing feedback to cross-functional departments as the voice of Support.

Set the example for Direct Reports and Peers in personal character, commitment, organization / problem-solving skills, and work habits.

Effectively and simultaneously prioritizing multiple tasks, projects, and deadlines.

Identifying and driving process improvements.

Delegating authority and responsibility with accountability and follow-up.

Employee may be required to be in an on-call rotation with their peers

Desired Qualifications :

5+ years of experience in business operations, processes, and systems.

Intimate knowledge of support center processes and procedures.

Experience in telecommunications, networking, or Software-as-a-Service business.

Experience with contact center technologies.

Ability to communicate and empathize with all levels of executives.

Self-motivated with the ability to dive right in, be practical and make a difference.

Demonstrated ability to execute high level strategic initiatives.

Bachelor's degree or equivalent military and / or work experience.

What we offer :

Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

401K match and ESPP

Paid time off and paid sick leave

Wellness programs including 1 : 1 coaching and meditation guidance

Paid parental and pregnancy leave and new parent gift boxes

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child / Adult / Pets)

Pet insurance and Pet Telehealth

Employee Assistance Program (EAP) with counseling sessions available 24 / 7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee perks and discounts program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers making sure their every need is met, and that they’re able to use our products effectively and easily.

As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.