Technical Support Specialist
ZipRecruiterAddison, TX, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description3–4 years of helpdesk or technical support experience Understanding of networking fundamentals (switching, routing) and VPN configuration Hands-on experience with firewalls Solid skills in Office 365, Active Directory, Exchange, and VoIP Track record of handling tickets efficiently and independently Familiarity with Remote Monitoring & Management (RMM) platforms and automation for routine support tasks Strong problem-solving and communication skills CompTIA or other relevant certifications Prior experience supporting Small Business environments
Overview
IQ Clarity has an Addison, TX based client looking to hire an experienced Technical Support Specialist who thrives in a customer-facing role and enjoys solving real-world IT challenges.
This role will be onsite in Addison, TX
What You'll Do
- Troubleshoot and resolve escalated support tickets, including VPN, VoIP, and networking issues
- Provide hands-on support with Active Directory, Exchange, Office 365, and RMM tools
- Configure and manage switching, routing, and firewall systems
- Support and maintain client VoIP systems (currently using 3CX VOIP)
- Use automation where possible to streamline recurring tasks
- Communicate clearly with end-users and clients, delivering solutions with professionalism and empathy
What We're Looking For
Nice to Have
J-18808-Ljbffr
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Technical Support Specialist • Addison, TX, US
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