Client Service Manager

A well known non-profit is dedicated to enhancing client experiences and improving patient care. Our mission is to create a seamless, engaging, and positive experience for every client we interact with.

As part of our commitment to excellence, we are seeking a Senior Client Experience Manager to join our dynamic team.

Role Overview : The Client Experience Manager will play a pivotal role in driving our client experience initiatives. This role is responsible for analyzing client feedback, coordinate the creation and distribution of surveys and other feedback mechanisms, developing training programs, managing digital reputation, and overseeing client-facing marketing materials.

You will be instrumental in shaping the overall client experience and contributing to our mission of excellence. Looking for medical or heathcare industry experience.

Key Responsibilities :

• Client Experience Insights & Feedback (60%)
• Collect and analyze client feedback to identify trends and areas for improvement.
• Utilize data to provide actionable insights and recommendations to enhance client satisfaction.
• Internal Staff Training (20%)
• Develop and facilitate training programs aimed at improving onsite client and patient interactions.
• Deliver in-person training sessions and gather feedback to continuously refine the curriculum.
• Collaborate with internal stakeholders to ensure training aligns with client experience goals.

Familiarize yourself with our client experience management platform and tools, including SurveyMonkey.

• Understand current survey processes and feedback collection methods.
• Begin to develop strategies based on data analysis to enhance client experience.
• Prepare and deliver presentations to doctors and other stakeholders to communicate feedback and proposed improvements.

Typical Day :

• Create and manage surveys, ensuring effective communication with providers and clients.
• Analyze survey data and compile insights to drive decision-making.
• Engage in both remote and in-person meetings to facilitate training and gather feedback.

On-the-Job Training Provided :

Initial Training : Google certification classes in project management, including two six-week courses. This training can be completed within 40 hours and will be part of your onboarding process.

Ideal Candidate Traits :

• Composed with a strong sense of authority.
• Outgoing, charming, and engaging personality.
• Ability to manage multiple tasks effectively and lead initiatives with confidence.

If you are passionate about client experience and eager to drive positive change, we encourage you to apply and join us in making a meaningful impact.

This role is three days in office in Hollywood, and up to 50% travel. If this sounds like you, please send your resume ASAP!

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ( we, our, or Vaco ) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.