Director of Managed Services Staffing

Overview

Broadcast Management Group (BMG) is a leading provider of broadcast managed services. The Director of Managed Services Staffing will be responsible for overseeing the strategic development, operations, and execution of staffing and HR solutions within our Managed Services division, as well as serving as the Human Resource Manager. This role will lead workforce planning, recruiting, client relationship management, and delivery of high-quality staffing services to support our Enterprise client teams with a focus on broadcast, production, creative, and media. The Director will collaborate with senior leadership to align staffing operations with business goals, ensuring scalability, efficiency, and consistent service excellence.

Responsibilities

• Strategic Leadership

Develop and execute the staffing strategy for Managed Services, ensuring alignment with company objectives and client requirements.

Drive initiatives to optimize recruiting, workforce utilization, service delivery, and client satisfaction.

Anticipate industry trends and build innovative staffing models that support business growth.

Oversee daily staffing operations, including workforce scheduling, resource allocation, and performance management.

Establish KPIs, SLAs, and reporting mechanisms to measure efficiency, productivity, and client outcomes.

Ensure compliance with employment laws, client-specific regulations, and internal policies.

Act as the primary point of contact for key clients, building strong relationships and ensuring their staffing needs are met effectively.

Manage relationships with vendors, subcontractors, and partners to expand delivery capabilities and enhance operational efficiency.

Negotiate contracts and agreements to ensure cost-effective and high-quality staffing solutions that meet organizational needs.

Act as executive sponsor for enterprise staffing clients.

Identify upsell / cross-sell opportunities for additional managed services.

Build, mentor, and manage a high-performing staffing team, including managers, recruiters, and coordinators.

Foster a culture of accountability, continuous improvement, and customer focus.

Provide leadership training, development opportunities, and succession planning for team members.

Designing and updating job descriptions

Manage employee benefit package and negotiate renewal rates.

Sourcing candidates : Using online channels, job boards, and social media to find potential candidates

Screening : Reviewing resumes and applications

Interviewing : Conducting interviews by phone, video, or in person

Evaluating : Preparing and administering tests and evaluating candidates

Shortlisting : Providing hiring managers with a list of qualified candidates

Negotiating : Negotiating job offers and answering questions about compensation and benefits

Tracking : Monitoring metrics like time-to-fill and time-to-hire

Onboarding : Helping new hires get onboarded

Employer brand : Building a strong employer brand by finding the right candidate for the job

Job offers : Conducts new hire orientations and employee relations counseling.

Conducts employee onboarding, educating newly hired employees on HR policies, internal procedures, and regulations.

Collaboration : Working with managers to identify future hiring needs

Travel to job fairs or visit universities to find top talent.

Knowledge of and ability to implement HR-related tasks, processes, and projects to ensure the day-to-day operations run smoothly.

Fosters a diverse and inclusive culture and makes recommendations to ensure all talent policies and procedures are diverse, equitable, and inclusive for all employees.

Conducts offboarding activities, including exit interviews.

Ensures compliance with all federal, state, and local employment laws, including USCIS Form I9 employment eligibility verification.

Maintains and updates physical and digital files for employees’ documents, benefits, and attendance records.

Provides support to employees on various HR-related topics, such as leaves and compensation, and resolves any issues that may arise.

Qualifications

Preferred Skills

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