Senior Customer Service Technical Manager

LHH
Manville, New Jersey
$90K-$110K a year
Permanent

Responsibilities :

Serve as a Key Account Manager handling multiple blue-chip Fortune 500 customers in the automotive, lawn and garden, medical, aerospace and telecommunications industries

Act as the engineering liaison to coordinate with other departments to assure all aspects of the customer experience is handled flawlessly, including Quoting, Technical Support, Order Entry and Inventory Planning

Responsible for incoming technical product calls for orders, availability, quotes, pricing and technical inquiries.

Process orders, forms, applications and requests.

Work as a liaison between sales, manufacturing and shipping on a daily basis.

Open and maintain customer accounts by recording account information, keeping records of customer interactions and running reports

Requirements :

BA or BS Degree Preferred but not required

10yrs experience

Technical competencies for dealing with automotive mechanical parts

Experience with fasteners or similar related products and industries

Ability to work in a fast-paced environment

Must have excellent verbal and written communication skills to work closely with Inside and Outside Sales Team to assure 100% customer satisfaction

Advanced Proficiency needed in Large ERP or MES

Advanced Proficiency with MS Word, PowerPoint, Excel

Pay Details : $90, to $110, per year

Search managed by : Robert Park

30+ days ago
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