Retail - Supervisor

Job Description

Job Description

SUMMARY : Provides customer service, product knowledge, and sales support for fellow team members and customers that are consistent with the company’s standards and expectations.

Strives to achieve the store and company’s goals / objectives in service, branding, sales, productivity, and inventory management.

Is the principal liaison between the customer and the store / company during their scheduled shift.

DUTIES AND RESPONSIBILITIES :

• Adheres to and exemplifies behaviors aligned with company core values :
• We Work with Passion & Purpose (Ho'ohana)
• We Choose to Do What is Right (Pono)
• We Work Together (Laulima)
• We Care (Malama)
• We Take Ownership & Responsibility (Kuleana)
• Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles.

Ensures all employees are treated consistently, fairly, ethically, and respectfully

• Sets an example and encourages all employees to meet and exceed the company’s goals and objectives on a consistent basis
• Meets and exceeds the company’s service standards and sales goals on a consistent basis
• Actively engages with customers to assist them with their product selections by providing thorough product knowledge
• Acquires product knowledge information provided by the company to enhance the customer’s shopping experience
• Consistently follows and abides by the company’s established register and cash handling policies and procedures
• Relay information between associates and Store manager about store operations and monitoring employee performance to ensure maximum productivity
• Supports and participates with inventory management functions to include : The receiving procedures, transfers, pricing procedures, product counts and physical inventories as required
• Perform opening and closing procedures for store and follow all security processes as outlined in the SOP’s
• Train new employees and provide ongoing training for employees
• Creates additional sales opportunities by promoting and suggesting other appropriate items
• Actively participates and supports the company’s safety and security standards at all times
• Assist in meeting the company’s brand image and housekeeping standards
• Attends and participates in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives
• Other duties as assigned

EDUCATION / EXPERIENCE :

• High school diploma or equivalent
• 6 months to 1 year of retail or hospitality leadership experience preferred
• Combination of education and experience in the service industry

SKILLS :

• Represents the company brand image and shares aloha to all customers, business partners, and co-workers at all levels throughout the company
• High level verbal communication abilities
• Ability to read and understand various documents, forms, and reports
• Effective customer and people interaction abilities
• Able to add, subtract, multiply, divide, calculate discount percentages
• Able to use a 10 key calculator
• Able to accurately count money
• Valid Food Handler card or attain one

PHYSICAL DEMANDS :

• Able to stand and walk throughout the scheduled work shift
• Able to lift and / or move up to 25 lbs
• Twist body, bend, and reach above head
• Stand on 6ft ladder and reach to shelf
30+ days ago