ACADEMIC AFFAIRS ASSISTANT - BUSINESS - SCHOOL OF BEPD

Henry Ford College presents an opportunity for an Academic Affairs Assistant.

The Academic Affairs Assistant (AAA) supports the services and functions provided by the School of Business, Entrepreneurship, and Professional Development while fostering a team-focused environment.

Model concepts of outstanding customer service and utilize effective communication skills in aiding students, faculty, staff, and community members.

Provides support for clerical and administrative tasks. Assists in the support of special projects and other duties, as assigned.

Assists in the continuous improvement and execution of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies.

Employs problem-solving and conflict resolution skills appropriately. Some evening and weekend hours are possible.

Customer Service - Works with students and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the College, or organizations outside the College) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations;

knows about available products and services; is committed to providing quality products and services.

• Clerical - Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial);

makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Leveraging Diversity - Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Written Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Windows, word processing, spreadsheets, databases, and presentation software
• Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles;

effectively deals with ambiguity.

Creating Efficiencies - Consistently seeks to perform work unit tasks in a cost-efficient manner; identifies ways to produce the same level and quality of work while utilizing fewer resources;

creates an organizational climate in which cost effectiveness is valued and rewarded.

The most successful candidate will have a career that reflects the following :

• Earned Associate Degree or equivalent combination of education and experience may be considered.
• Work experience in post-secondary education.

Additional Unique Competencies

Dependability and Reliability - Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations;

diligently follows through on commitments and consistently meets deadlines.

Problem Solving and Decision-Making - Identify the Problem. Anticipate or recognize the existence of a problem. Identify the nature of the problem by analyzing its component parts and defining critical issues.

Locate, obtain, and review information relevant to the problem.

Self-Management- Self-management is the ability to prioritize goals, decide what must be done, and be accountable to complete the necessary actions.

In the future, the need for quality self-management will increase, as more work will be done remotely, requiring leaders and employees to possess this valuable competency.

Customer Experience - Anticipates and meets the needs of both internal and external customers including students, staff, and the community.

Delivers high-quality services; is committed to continuous improvement.

Innovative Thinking- Develops useful ideas that are new, better, or unique. Introduces new ways of looking at problems.

Candidates must demonstrate proficiency in :

• Knowledge of computer software : Microsoft Suite / 365 including, word processing, spreadsheets, databases, and presentation software.
• Organizational skills and attention to accuracy and detail.
• Using effective oral and written communication skills.
• Ability to work independently and balance multiple priorities.
• Ability to use good judgment in handling student and employee information in a confidential and discreet manner.

Reporting directly to the Associate Dean of Business, Entrepreneurship, and Professional Development (BEPD) and working collaboratively with the Business and Economics Department, Culinary Arts + Hospitality Management, CIS, Cisco, and Cybersecurity, Advanced Manufacturing, Trade and Apprentice Education, Automotive Technology and ASSET, Building Sciences, Workforce and Professional Development, and Academic Affairs the Academic Affairs Assistant - School of BEPD will :

• 45% Serve as the administrative support person for the School of BEPD and provide support for clerical and administrative tasks.
• 25% Facilitate and coordinate special projects in support of the school requiring independent judgment and critical analysis.

Gathers data, analyzes, and produces reports employed in decision-making at school and college-wide levels. Assists in support of special projects and other duties, as assigned.

• 10% Support the services and functions provided by the Academic Affairs Unit and School of BEPD while fostering a team-focused environment.
• 10% Assist in the continuous improvement and execution of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies.
• 10% Model concepts of outstanding customer service and utilize effective communication skills in delivering accurate information to students, faculty, staff, and community members.

Employ problem-solving and conflict resolution skills appropriately.

Additional Information : While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be all inclusive.

Therefore, performing additional job-related duties not listed above may be required as assigned.For applicants viewing this ad from an external site, please go to hr.

hfcc.edu / jobs to apply.