Lab Aide V - Cybersecurity (Part-time)

Job Summary

Interface with students in a computer lab setting (online and in-person), providing technical support and assistance. This position is the first point of contact for participants seeking technical assistance in the Introduction to Cybersecurity Program courses.

Additional job assignments may be at various campuses. Essential Responsibilities and Duties Assist teachers and students in accessing programs, including Canvas.

Troubleshoot student questions, including computer-related issues (i.e., joining online classes, accessing / downloading programs).

Monitor online chats to actively assist students and teachers in the learning environment.

Maintain up-to-date attendance records and report to the program coordinator.

Proofread student-developed cybersecurity projects and offer suggestions and corrections.

Respond to students’ inquiries / questions via Canvas email.

Willingness to work with students outside of class time.

Report to teachers any student issues that need to be addressed.

Report to the program coordinator any course issues or updates.

Perform other duties as assigned.

Knowledge of programming languages.

Knowledge of Windows and Mac Operating Systems. Essential Responsibilities and Duties Continued Minimum Qualifications High School Diploma or Equivalent.

1-3 years of full-time paid experience in a computer-related or customer service-related position. Preferred Qualifications Spanish speaking.

Knowledge, Skills & Abilities Knowledge of network technology and Cybersecurity courses, including network security, cybersecurity policies, and procedures.

Knowledge of cybersecurity tools and platforms such as Wireshark, Metasploit, and various network scanning tools.

Knowledge of Canvas.

Knowledge of Internet applications.

Knowledge of printing and desktop environments.

Ability to learn and follow College policies and procedures.

Ability to effectively communicate in English, both verbally and in writing.

Ability to work in a team setting.

Ability to represent the Division and College in a professional manner.

Ability to troubleshoot basic hardware applications.

Ability to record required statistical information for reporting purposes.

Excellent computer skills, proficient with PC.

Excellent customer service skills.

Proficient in internet use, MS Windows & Mac operating systems, Word, Excel, and PowerPoint.

Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.

Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties Provide support and tutoring services to participants individually or in small groups to reinforce and follow up with learning activities or the use of computer software or hardware in the computer lab.

Assist participants in the use of technology to complete projects, including online research, document editing (formatting, spell check, etc.).

Be familiar with Zoom and other online teaching modalities.

Be present, visible, and available to participants requiring technical assistance.

Monitor activities and behavior of participants in the lab to ensure the physical and environmental safekeeping of students and lab equipment.

Attend training workshops as requested by the supervisor to learn the type of support participants require.

Perform basic computer troubleshooting, including course-specific software and printer maintenance, and report issues to the supervisor.

Maintain a clean, quiet work area.