Description
As a Customer Service Representative , you will ensure that STG delivers on our promise of outstanding service. You will work with customers and business partners to ensure we meet our commitments and delight our customers at every step of the experience.
To succeed in this role, you must be extraordinary at multitasking and delivering solutions that move multiple projects toward completion.
What you'll do :
- Is the internal Voice of the Customer and acts as a champion on behalf of the customer to fulfill, meet, and exceed expectations.
- Assist customers and business partners via telephone and email.
- Handle customer complaints in a calm, professional manner.
- Diagnose, assess, and resolve problems or issues.
- Monitor the progress of orders from start to finish.
- Process charges or cancellations to customer orders
What you'll have :
- Minimum of a High School Diploma, bachelor’s degree preferred, or equivalent work experience.
- 1 year of customer service or transportation experience.
- Excellent organizational skills with the drive to resolve issues.
- Ability to thrive under pressure while delivering solutions that exceed customer expectations.
What we'll offer :
- 8 paid holidays and 1 additional floating Diversity Day
- PTO program based on role and tenure, starting at 15 days!
- Incentive Bonus Program based on role within STG
- Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options
- 401K program with Employer match
- Wellness programs
- Additional benefits including recognition program, financial education and engagement activities
- STG benefits can be found here : https : / / dbg.nfp.com / stg-benefits-summary /
What We Do :
STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.
Who We Are :
Our People Are The Difference. We at STG are a people-first organization, leading through our core values of People First, Authenticity, Integrity, and Passion.
We invest in our team members by training, developing, coaching, and ensuring they are supported personally and professionally.
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