Customer Care Travel Advisor

About Us

At AmTrav, we make business travel easy, seamless, and stress-free. For over 30 years, we've helped companies book, manage, and optimize travel with our all-in-one platform and expert support. Recognized for our innovation and customer service, we've earned industry accolades, including Best Travel Management Company by BTN. In 2024, AmTrav joined forces with TravelPerk, a global leader in business travel, to enhance our offerings and provide even greater value to our customers. Together, our aim is to revolutionize the $1.3 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24 / 7 customer support. We've become the leading all-in-one travel management solution.

TravelPerk was founded in 2015 and is headquartered in Barcelona. With the acquisition of AmTrav, TravelPerk has grown to over 1,400 people across Europe and North America. In 2022 TravelPerk became a 'unicorn' and in in a Series E funding round, increasing our valuation of $2.7 billion $200 million 2025 we raised

About the Role :

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav is looking for experienced professionals to join our team as Customer Care Advisors. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.

What you'll be doing :

• Engage with customers through phone, email, and live chat
• Manage multiple communication channels efficiently
• Ensure high customer satisfaction and loyalty
• Book air, car, and hotel reservations using AmTrav's proprietary system
• Follow sales procedures and policies
• Record vital customer data for future reference
• Demonstrate a thorough understanding of the airline industry to provide accurate information
• Build positive relationships with colleagues, management, and partners

What you'll bring :

A minimum of 2 years experience in a travel related job

A minimum of 4 years of customer service experience

A passion for travel and exceptional service

Experience communicating with customers via phone, chat, and / or email

Strong verbal communication and listening skills

A strong work ethic and a desire for knowledge and growth

Proficient oral and written communication skills

Active listening, problem-solving, and empathy

Strong computer proficiency with the ability to learn new programs

Ability to thrive in a fast-paced environment with minimal supervision

A positive, empathetic, and professional demeanor with customers

Compensation :

Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.

What do we offer?

Competitive compensation, including equity in TravelPerk

Generous vacation days so you can rest and recharge

Comprehensive benefit plans covering medical, dental, vision, and life

Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.

Global presence and hybrid working style

Unforgettable TravelPerk events, including travel to one of our hubs

Learning and professional development opportunities

Exponential growth opportunities

Paid maternity / paternity leave

IATAN Travel Agent membership with discounts on travel worldwide.

Training : Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 12-14 weeks and is fully paid.

Work Schedule :

Once you have completed training you will be moved into your permanent shift.

Available shifts :

noon-9pm

3pm-midnight

New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.

How we work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week . As such, this role requires you to be within commuting distance of our Chicago hub. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you you.

All official communications will come from email addresses ending in @travelperk.com or @amtrav.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.

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