Claims Service Representative 4 Auto Physical Damage
Primary Location : Costa Mesa , CA Other Locations :
Job ID # : JR20217767
Category : Claims Share this job
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Claims Service Representative 4 Auto Physical Damage $2,000 Sign-on Bonus for External Hires
This position handles moderate to higher complexity claims matters involving material damage, property and / or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.
The primary functions include investigation,
evaluation, and negotiation of moderate to higher complexity claims.
Responsibilities :
Conduct phone and / or field investigations to determine liability and damages. May attend and participate in legal proceedings.
Identify and obtain statements from insureds, claimants and witnesses.
Communicate
Claims Service Representative 4 Auto Physical Damage $2,000 Sign-on Bonus for External Hires
This position handles moderate to higher complexity claims matters involving material damage, property and / or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.
The primary functions include investigation,
evaluation, and negotiation of moderate to higher complexity claims.
Responsibilities :
Conduct phone and / or field investigations to determine liability and damages. May attend and participate in legal proceedings.
Identify and obtain statements from insureds, claimants and witnesses.
- Communicate and interact with a variety of individuals including insureds and claimants.
- Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
- Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
- Negotiate within settlement authority with insureds and claimants to resolve first and third-party claims.
- Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
- Control expenses for areas of responsibility.
- Verify and interpret / resolve coverage by gathering necessary
- information to ensure policy applicability.
- Coordinate with internal and external departments as required.
- Identify cross-sell opportunities based on members product needs and service requests.
- Enhance member relationship by diversifying use of products and services. Provide sales leads to insurance, travel and other departments as appropriate.
Education / Experience :
- Four-year college degree or equivalent combination of education and experience required.
- Evidence of continuing education (i.e. industry designations) preferred.
- Ability to service claims of low, moderate and higher complexity as normally acquired through 5-15 years experience.
- Multi line business experience desirable.
- Moderate computer and line of business technical software skills required. Moderate knowledge of fault assessment and subrogation principles required.
- Moderate leadership competencies necessary.
- Advanced organization and planning recognition skills required.
- Advanced oral and written communication skills required.
- Advanced interpersonal skills required.
Advanced understanding of :
- Vehicle repair procedures and issues or;
- Building repair procedures and issues or;
- Third party liability issues.
Remarkable benefits :
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts
The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members.
With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Benefits Made for You :
Competitive Pay
AAA offers competitive pay, paid training, anddepending upon the rolecommission and bonuses based on performance.
Employee Development
We provide award-winning training programs, free online learning on-demand, tuition assistance, and leadership programs.
Time Off
To help our employees achieve proper work / life balance, we offer paid volunteer time off.
Retirement Programs
AAAs 401(k) and pension plans (in most states) help ensure a financially viable future for our employees.
Benefits Made for You :
Competitive Pay
AAA offers competitive pay, paid training, anddepending upon the rolecommission and bonuses based on performance.
Employee Development
We provide award-winning training programs, free online learning on-demand, tuition assistance, and leadership programs.
Time Off
To help our employees achieve proper work / life balance, we provide paid vacation, sick, holiday, and paid volunteer time.
Retirement Programs
AAAs 401(k) and pension plans (in most states) help ensure a financially viable future for our employees.
AAA has been fantastic providing a flexible schedule for me as a working mom. Ive never received negative feedback because I have to pick up a sick child or take them to the doctor.
Paola Torres Claims Service Rep IV
AAA provided my family and me the security and benefits that we needed. The more I learned about the company and what it had to offer, I knew I would grow here.
Lola Israel Recruitment Lead Consultant
AAA provided my family and me the security and benefits that we needed. The more I learned about the company and what it had to offer, I knew I would grow here.
Lola Israel Recruitment Lead Consultant
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