IT Manager / Sr. Manager

Overview

Celldex is looking for an experienced IT Manager / Senior Manager to join a high performing team of IT staff and consultants.

This key role will partner with clinical and regulatory teams to evaluate ongoing business needs and help identify and implement computerized solutions to meet those needs.

This individual will also be responsible for providing IT support primarily to Celldex’s New Haven, CT office and act as liaison with other IT staff to oversee and support the the operation, maintenance and administration of clinical, regulatory, research, lab, and enterprise systems, as well as networking equipment.

Responsibilities

Coordinate and oversee IT projects and provide project management, business analysis, and documentation support to implement new or changes to software systems and technologies with a focus on systems used by Clinical and Regulatory teams.

This may include validation or qualification of systems.

• Manage and administer clinical, regulatory, R&D systems.
• Provide training on systems and onboarding of new employees, as needed.
• Work with users as a first line of support for New Haven, CT related help desk requests and work as part of the overall IT Team to support users working remotely or at other sites.
• Liaise with IT staff to determine necessary technology advances, and educate employees on the use of software and hardware used in day-to-day operations.
• Liaise with IT staff to support onsite networking equipment and systems and troubleshoot issues.
• Set up laptops, desktops, and peripherals for new users and replacements.
• Assist with reviewing and updating IT policies and procedures, e.g., Disaster Recovery Plan and Business Continuity Plan and development of SLAs
• Assist with budget process and planning; assist departments and users with evaluation of solutions, requests quotes and estimates, generate project plans, and recommend solutions.

Qualifications

• Highly communicative, consultative in nature, and demonstrated excellent written and verbal communications skills.
• Excellent interpersonal skills and ability to communicate clearly, effectively, and professionally.
• Strong analytical skills with demonstrated ability to solve complex problems, resolve issues, and make practical recommendations and plans.
• Takes ownership of end-user issues and is proactive when interacting with end users to resolve issues
• Maintains a high degree of customer service for end user requests while adhering to all IT policies and SOPs.
• Be diligent and self-motivated, with an eagerness to learn and excel in a high-paced environment.
• Be flexible and adjust to changing priorities or timelines.
• Must be able to move hardware devices among communications and server racks.
• Be willing to travel occasionally to other Celldex offices in Massachusetts and New Jersey offices.

Education / Experience

• 4+ years of experience working in an IT or business-related discipline.
• Minimum of BA or BS in scientific field or Information Technology.
• Working knowledge of terminal services, remote desktop connection and other remote access support tools.
• Experience working in life sciences field, especially with Clinical, Regulatory, and / or Research Lab teams or systems, a plus.
• Knowledge of Good Clinical Practices (GCP) a plus.
• Experience with regulatory filing systems, regulatory management systems, clinical trial or clinical data management systems, part 11 e-signature solutions, a plus.
• Hybrid work is ok, but must be able to work in the office a minimum of 3 days a week.
30+ days ago