Customer Service Representative - NJ

Job Description

Job Description

Position Overview

The Customer Service Representative position drives shareholder value by providing timely and accurate customer service, order entry, and inside sales support for high quality products that meet our specifications and consumer expectations.

This position coordinates and expedites the sales documentation process from entering orders through to order fulfillment.

Additionally, this position proactively implements processes and procedures to improve the efficiency and accuracy of our order entry and sales order fulfillment while delivering excellent customer service.

Major Responsibilities

• Processes orders through email and EDI, checks pricing, product number, inventory on hand for accuracy and completeness
• Calls customers, takes orders over the phone, and completes sales order form
• Calls customers for receivable collections and ensures accounts are current
• Enters and allocates orders in inventory management system (Great Plains Dynamics)
• Monitors orders and troubleshoots for any issues with inventory, fulfillment, or logistics
• Enters and prints picking ticket
• Provides sales staff with reports (stock status, sales reports, accounts receivable listings)
• Answers incoming calls and questions from customers
• Assists in inventory reconciliations
• Maintains relationships with internal staff, external customers and third party warehouse employees
• Builds sustainable customer relationships of trust through open and interactive communication
• Ability to multi-task, prioritize and manage time effectively

Key Success Measures

• Efficient and timely customer service, sales and accounts receivable support
• Accurate and timely administration of documentation
• Accurate and complete orders entered into Dynamics
• Ability to multi-task, prioritize and manage time effectively

Qualifications & Considerations for the Position

• College or high school diploma
• 5 years’ customer service and inside sales experience, preferably in the meat industry
• Professional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholders
• Strong data / order entry, keyboarding 55 wpm
• Fluent in English
• Organized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlines
• Excellent ability to plan, organize and prioritize with attention to detail and accuracy
• Proven ability to work under pressure, resolve problems, and keep others informed of status updates
• Proficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)
• Team player with high integrity, values and a positive attitude

For information about the company, go to www.thelambcompany.com

Only qualified candidates will be contacted for an interview.

The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and / or any other characteristic or status protected by national, federal, state or local law.

The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process.

Please contact Human Resources if accommodation is required.