Infrastructure Support Analyst

Req ID : 302598

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Infrastructure Support Analyst to join our team in Burnett, Texas (US-TX), United States (US).

Responsibilities : Technical Support

Technical Support

• Provide advanced technical support to end users for hardware, software, and network issues.
• Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
• Assist with the setup, configuration, and maintenance of end-user devices and software applications.

User Account Management

Manage user accounts and permissions in Azure Active Directory / Entra ID and other relevant systems, including Cloud-based technologies.

Application Deployment and Management

• Deploy, configure, and update software applications and operating systems on end-user devices.
• Ensure compliance with software licensing agreements and organizational policies.

Hardware and Software Maintenance

• Perform routine maintenance and updates on end-user hardware and software.
• Coordinate with vendors for hardware repairs and replacements.

Documentation and Training

• Create and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and guidance to end users on the effective use of technology and software
• Provide exceptional customer service and support to end users.
• Communicate effectively with end users to understand their needs and provide timely solutions.

Basic Qualifications :

• 3- 6 years in end-user computing or IT support role.
• Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
• Active Directory, group policy management, and network troubleshooting.
• Microsoft Intune and AutoPilot.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• IT service management (ITSM) frameworks (e.g., ITIL).
• Documentation skills

Nice to have :

Relevant certifications

INDFSINS

L1-NAM

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.

6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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