Patient Services Representative - Swift River Family Medicine

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Swift River Family Medicine office!

This is a Full Time , benefits eligible position

This position pays $20 per hour!

The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in / out, charge posting, cash management and patient appointment scheduling.

Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management.

Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions.

The PSR performs all functions under guidance and direction from the Practice Manager.

Education and Experience :

1) High school diploma or equivalent required

2) Minimum of one year of work experience in directly communicating and providing service to patients or public required;

preferably in a healthcare related field

3) Prior medical office experience and knowledge of medical terminology preferred

4) Demonstrated proficiency with data entry / keyboarding preferred

Essential Duties :

• Serves as the champion of the patient experience
• Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

i. Greet people with a smile, friendly eye contact and say hello

ii. Take people where they are going, rather than point or give directions iii. Use key words at key times. Is there anything else I can do for you?

iv. Foster an attitude of gratitude.

v. Round with reason and purpose.

• Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.
• Maintains private physician office charts.
• Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data.

Present and educate patients on required forms and obtain signature as required by policy and procedure.

Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures according to standards.

Copy, files and scans insurance cards as indicated by procedure.

• Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information, eligibility, and transfers to registration for update per organization policy, procedures and standards.
• Schedules tests and procedures. Completes and distributes ancillary service requisitions.
• Checks-out patients. Makes return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures.
• Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line chats and on-line scheduling applications.
• Answers telephone, take and deliver messages to physicians, nurses and others. Reports obtained medical information from patients and referring provider accurately, completely and timely.

Disseminate messages, mail and forms according to practice communication standards.