Assistant Admin II

Assistant Admin II

Job Category : Admin Assistant

Location : Osage Hills, Tulsa, OK 74106, USA

Description

Position Specific Duties & Responsibilities : Greet and assist all visitors and clients. Be courteous, polite and helpful to the public and clients at all times with continuous awareness of maintaining a positive agency image. Demonstrate proper telephone etiquette and maintain solid customer relations by handling questions and concerns promptly and with courtesy and patience. Calmly and efficiently assist with complaints and difficult or emotional client situations; handle all situations in a professional manner, exhibiting excellent customer service skills at all times. Maintain a good working knowledge of agency and community services. Utilize the EHR system efficiently to answer callers' questions, as appropriate given clients' rights and legal and ethical considerations. Disseminate internal communications, including messages, faxes, emails, memos, etc. Perform word processing, prepares correspondence, reports, manuals, and other written documents. Proof all typed material with original form for accuracy and recommend any editing improvements. Perform related data entry tasks and database management tasks. Create forms, tables, spreadsheets, and assists in special projects. Maintain organized files for program materials, including management of shared drives or cloud-based storage. Identify and immediately communicate related workflow issues, concerns, and / or operational functions to program leadership to improve efficiency and client service. Track receipts and complete monthly credit card expense report for assigned programs and supervisors, ensuring submission deadline to meet. Manage petty cash, process and reconcile with receipts and provide to the finance department. Identify and coordinate any necessary building or equipment repairs, maintenance, and cleaning service needs. Performs activities of Floor Safety Officer. Maintain a safe and secure working environment. Report concerns to leadership regarding safety, staff issues, and noncompliance activities and agency policies and procedures. Ensure availability of agency forms and office supplies.

Qualifications

Education

Preferred : High School or better.

Licenses & Certifications

Preferred : Drivers License

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