Practice Assistant II / 20 Hour / Evenings / BWH Brookside Community Health Center

Job Description - Practice Assistant II / 20 Hour / Evenings / BWH Brookside Community Health Center (3300717)

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Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital.

Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues, and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas :

• People : Focus on serving the community through collaboration and respect
• Self Management : Accountability, professionalism, and commitment to growth and development
• Organization : A commitment to quality, service, and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

Responsibilities :

• Perform administrative duties under minimal supervision at the highest proficiency level.
• Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.
• Provide guidance and help to others to resolve complex issues and problems.
• Provide feedback to Supervisor and input into evaluating performance of staff. Assist with annual competency assessments.
• Assist Supervisor with interviewing for new staff.
• Assist with orientation and training for new and current staff.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assigned.

Minimum Requirements :

• High school diploma or GED required; post-high school education preferred.
• Minimum one year of applicable work experience required.
• Additional training in office systems preferred.
• Spanish speaking required.

Skills / Abilities / Competencies Required :

• Technical skills required : Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
• Ability to interpret information as appropriate, answer routine questions in a professional manner, and communicate in a professional, courteous, clear, and concise manner.
• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms.
• Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process.
• Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Working Conditions :

Hospital-based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Primary Location

BWH Jamaica Plain Brookside Community Health Center

3297 Washington St

Administrative Support

Organization

Brigham & Women's Hospital (BWH)

Schedule

Part-time

Standard Hours : 20

Shift

Evening Job

Posted Shift Description : Part-Time 20 hours Monday - Thursday 3PM - 7PM Fridays 1PM - 5PM

Employee Status

Regular

Recruiting Department : Brigham & Women's Hospital

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