Lightricks is hiring: Customer Success Manager, Creative Strategy in New York
Job Description
Job Description
Lightricks, an AI-first company, is revolutionizing how visual content is created. With a mission to bridge the gap between imagination and creation, Lightricks is dedicated to bringing cutting-edge technology to the creative and business spaces.
Our AI photo and video generation models, which power our apps and platforms including Facetune, Photoleap, Videoleap, and LTX Studio, allow creators and brands to leverage the latest research breakthroughs, offering endless control over their creative potential.
Our influencer marketing platform, Popular Pays, provides creators the ability to monetize their work and offers brands opportunities to scale their content through tailored creator partnerships.
Lightricks is seeking an exceptional, customer-centric Customer Success Manager (CSM) to join our Sales organization and be the first to drive customer success initiatives for LTX Studio.
As the first CSM, you will play a critical role in ensuring our customers achieve their desired outcomes while maximizing the value they derive from our innovative platform.
You will act as a trusted advisor and platform expert to our customers, fostering strong relationships, and driving customer satisfaction, retention, and growth.
This role has a strong Creative Strategy element help solve issues creatively, whether that's by demonstrating expert prompting techniques to our clients to achieve their vision or showcasing workarounds to known issues in our fast-evolving platform.
What you will be doing
- Customer Onboarding : Lead the onboarding process for new customers, ensuring a smooth and efficient transition to LTX Studio.
- Customer Relationship Management : Build and maintain strong, long-lasting customer relationships by understanding their business goals and challenges, and drive retention.
- Customer Training and Support : Provide training and support to customers, ensuring they are well-equipped to utilize LTX Studio's full capabilities.
- Creative Strategy : highlight ideas for our clients on ways they can leverage the platform to achieve their goals, give tailored creative direction, and showcase how to make the best use of core and new features.
- Proactive Engagement : Regularly engage with customers to understand their needs, gather feedback, and identify opportunities for upselling and cross-selling.
- Customer Advocacy : Act as the voice of the customer within LTX Studio, advocating for their needs and collaborating with internal teams to drive product improvements.
- Success Metrics : Develop and track key success metrics to measure customer satisfaction, retention, and overall success.
- Issue Resolution : Proactively identify and resolve customer issues and concerns, ensuring a high level of customer satisfaction.
- Customer Success Strategies : Develop and implement customer success strategies and best practices to drive customer engagement and success.
Requirements
- Minimum 5 years of experience in a customer success, account management, creative strategy, or related role, preferably in the Media & Entertainment industry (TV & Movie Studios, Creative Agencies, Advertising Agencies, etc.).
- Proven track record of driving customer satisfaction, retention, and growth.
- Strong understanding of software solutions and their application in the Media & Entertainment industry, and demonstrated ability to quickly ramp up to speed on new creative software products & tools.
- Strong understanding of the Creative process in the TV & Film industry and the Advertising industry. From writing to pre-production, production & post-production.
- Excellent communication and interpersonal skills.
- Highly organized and detail-oriented, with the ability to manage multiple customer accounts simultaneously.
- Proactive problem-solving skills and the ability to think strategically.
- Experience working independently with minimal guidance.
- Ability to travel as needed in the US and to our global sites.
Nice to haves
- Experience in onboarding and training customers on software products.
- Experience with editing tools or similar technologies for Pre & Post Production.
- Strong business acumen and the ability to understand complex business processes.
- Familiarity with Generative AI tools, applications, and trends.
Benefits
Expected salary range : This position is open to candidates at both Mid and Senior levels, therefore the salary range is broad and will be aligned with the candidate's experience and level of seniority.
The Expected base salary range is $70,000 to $135,000.
- Stock options.
- Health / dental / vision with majority of premiums paid by the company.
- 401k with company match. (Up to 4%)
- $3,000 per year provided for lunch.
- $1,000 Yearly Learning, Development, and Wellness budget.
- Work from home stipend.
- 21 Days of PTO.
- Birthdays off! Take a free day off during your birthday month to celebrate.
- Talented teammates and a strong work culture, supporting a healthy work-life balance.
LI-CK1
LI-HYBRID
Publicis Groupe is hiring: Associate Creative Director (Art) in New York
FinTech experience a plusMinimum 7+ years' experienceSolid knowledge of steps required in creative development process: provides guidance to achieve creative direction; gives timely and helpful coaching; and produces all work in a timely, cost-effective mannerGood presentation skillsGood people-mana...
In Room Dining Manager
The In Room Dining Manager will lead all aspects of the business while transforming the current in room dining offerings to be more desirable and marketable. In this role the In Room Dining Manager will be responsible for our guests to have an enjoyable dining experience and that maximum profitabili...
Fud is hiring: Online Course Creator - Real Estate in New York
Online Business - including blogging, podcasting, and online courses. Self-Publishing - including Kindle Direct Publishing and Canva. As an Online Course Creator, you will be responsible for a variety of tasks to help our community, including researching, sharing, and mentoring others to succeed wit...
Urgent Care Physician Is Needed in New York City, New York
Urgent Care Physician Is Needed in New York City, New York. Clinic open 7 days a week including all major holidays. Medical, life, and disability insurance included. Ranges shown should be used as an estimate and are affected by many factors including the critical need of the position, your overall ...
salesforce is hiring: Content & Product Marketing Director in New York
THE ROLE:We are looking for a self-starting, team-orientated, experienced and dynamic Content & Product Marketing Director to establish our Private Equity & VC Practice as a thought leader in the Private Equity & VC space by creating compelling and authoritative content that addresses industry and b...
Community Manager Job at Law Offices of Spar & Bernstein in New York
As our Community Manager, you will be responsible for managing all content across our social media channels, fostering meaningful interactions, and growing our online community. If you’re passionate about social media, skilled in creating engaging content, and excited to make a real impact within a ...
Citigroup is hiring: Digital Designer - In House Creative Agency (AVP / C12) in
Brand Strategist Maintaining a keen eye and strategizing the most effective methods of implementing brand guidelines to ensure a consistent look and feel that promotes our client's core principles. Presenting your work during internal reviews and client presentations, providing sound research, and ...
Forge Global is hiring: Director of Content Marketing in New York
Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. Our ability to offer these powerful financial solutions has genera...
Experian is hiring: Creative Summer Intern (Hybrid & Paid) in New York City
Responsibilities: Assist the team in brainstorming content ideas for Experian's social media platforms Help produce video content for Experian's social platforms and YouTube channel Collaborate with Art Directors, Copywriters, and Editors on larger advertising projects Gain exposure to the process o...
Verizon is hiring: Associate Creative Director, Copy Writing in New York City
From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. In crisis and in celebration,...