SUPERVISOR, DEALER SERVICES

Primary Location : 715, rue Dubois , Saint-eustache , QC , CA Supervisor, Dealer Services

The Supervisor, Dealer Services will be responsible of the daily operations of the Dealer Services Department which is primarily responsible for working with our Manheim customers and the operational department to ensure that sales runs smoothly both operationally and administratively.

The Supervisor, Dealer Services will also work closely with the local team to ensure great customer satisfaction as well as promote and educate customers on the various products and services provided by Manheim.

This role will manage a small local team of Dealer Services Representative assigned to support specific areas within the greater Montreal area.

• Assigns daily inside and outside support responsibilities to team of Dealer Services Representatives as appropriate for the location and ensures duties are effectively executed by team.
• Ensures that team represents the Dealer Sales Lane at the location on sale days; accept and solicits reserve numbers from Dealers, assigns run numbers, manages the works IF office, upsells products and services, etc.
• Partners with operation team, district manager, and other coordinators to ensure each vehicle crosses the auction block on sale day and / or is posted on MUVIT
• Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
• Assists Dealer Services Manager in addressing any findings of unethical behavior and / or failure to adhere to the auctions policies and procedures.
• Serves as the point person for resolution of customer issues at the location
• Partners with the operations department, Recon, and other departments to address any issues related to readiness of vehicles.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Leads all customer training and education on all digital platforms and on other Manheim services, especially KBB (Kelly Blue Book) to ensure Manheim sets realistic dealer expectations on selling cars.

Provide assistance and training in usage.

• Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.
• Support the development, deployment and maintenance of Department policies, practices, and procedures.
• Train and ensure support staff are compliant with standard business practices to provide a consistent high quality facilitation service within the marketplace.
• Participate in operational process development and project implementation
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service;

review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.

• Assist in maintaining and developing talent by recruiting, selecting, onboarding, training and manage performance of employees
• Effectively leads the team at the location by setting an example in behavior, championing Cox / Manheim values and ensuring that all employees are treated with respect.
• Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
• Performs other duties, as needed.

Qualifications : What We Offer :

What We Offer :

• Twenty-four (24) days of paid time off per year
• Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability)
• Tuition Reimbursement and time off for studies
• RRSP contribution plan with corporate matching component
• Venngo Discount programs
• Fast paced, multicultural work environment
• Career pathing opportunity for development and advancement within the Cox Automotive family of companies
• Opportunity for involvement with local communities through company sponsored volunteering program
• Cox Automotive Canada was named one of Greater Torontos Top Employers

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach.

We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward.

Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

Benefits

• Generous compensation plans
• MyTime : Flexible time off policies
• Free in-network womens healthcare
• Cox U : Thousands of free online classes
• Dollars for Ideas : Well pay for your continuing education
• Adoption assistance
• Home & Auto insurance
• Pet insurance for your fluffy loved ones
• Telehealth : Phone and video visits with a doctor in minutes

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment.

Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community.

And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company.

Inclusion makes us stronger

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth.

No two employees look or think the same and we prefer it that