Account Manager II

Account Manager II

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Scoop : This position is responsible for leading and managing all operational aspects of servicing and retaining clients.

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients.
• Proactively maintain and improve upon service performance levels.
• Actively leads members of the core client team.
• Adheres to strict procedural and quality standards.
• Leads the implementation process for the onboarding of new business.
• Utilizes project management skills.
• Effectively educates the client to MedImpact systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units and teams.
• Understands, documents, and communicates clients' technical and service specifications.
• Analyzes claims results and identifies discrepancies.
• Takes accountability for expeditious resolution of adjudication configuration issues.
• Completes special projects as assigned.
• Provides regular feedback to management team.
• Proactively identify and recommend solutions for client and operational improvements.

Education and / or Experience : For consideration candidates will need :

Computer Skills : Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook. Intermediate to advanced knowledge in Visio. Experience as a user of multiple business software applications is required.

Other Skills and Abilities : Must be exceptionally consultative face to face with clients. Outstanding numeric, verbal, written, logic, and analytical skills. Excellent organization, written and verbal communication skills. Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients. Good business acumen and understanding of the business processes of PBM services. Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure. Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities. Demonstrated ability to positively interact with clients at all levels of their organization. Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines. Excellent organization, written and verbal communication skills.

Travel : This position requires domestic travel of up to 30% of the time.

The Perks : Medical / Dental / Vision / Wellness Programs, Paid Time Off / Company Paid Holidays, Incentive Compensation, 401K with Company match, Life and Disability Insurance, Tuition Reimbursement, Employee Referral Bonus.

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male / Female / Disabilities / Veterans

OSHA / ADA :

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.