Under the direction of the facility Administrator or designee, the Assistant Case Manager / Transportation Scheduler assists with clinical management of the managed care population of patients, functioning as liaison between facility and managed care / insurance company regarding the scheduling and transportation of medical appointments. DUTIES & RESPONSIBILITIES :
- Functions as liaison between facility and Managed Care / Insurance Company regarding issues related to clinical care provided to Managed Care Company’s patients.
- Schedules the transportation for all residents to / from medically directed and ordered appointments,
- Maintains significant contact with referring health care professionals and associations, nursing service personnel, medical staff, patients / residents, families, insurance representatives, and other staff.
- Coordinates and communicates with all clinical professionals involved with patients / residents.
- Exemplifies a working knowledge of the facility’s Levels of Care provided by the region / market, special programs and designated referral priorities for the region / market.
- Serves as a team member and supports all sales and operational efforts.
- Coordinates and facilitates referring and receiving physician communication.
- May fill in for van driver on weekends on occasion.
QUALIFICATIONS & REQUIREMENTS :
- Must have a high school diploma or equivalent; Bachelor's degree preferred.
- Must have a valid unencumbered driver’s license in the state of operation (no motor vehicle violations including, but not limited to, Driving Under the Influence or other related charges)
- Prior experience in case management is preferred.
- Reliable transportation required.
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