Sr Manager, Reliability Engineering and Operations - Hybrid - Charles Schwab

Position Type : RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

The Sr Manager, Reliability Engineering and Operations is enthusiastic about leading technology teams responsible for delivering exceptional application and production support.

You need to have a proven track record of critical thinking skills with laser focus on pragmatic problem solving and production support, and customer satisfaction.

We require strong ethics, critical thinking skills, and the ability to partner with and influence business partners, product teams, and technologists across the organization.

The right candidate will have a strong background in leading and developing 24 X 7 support teams. Essential Functions : Leadership & Management : Leading and mentoring a Production Operations team for Schwab’s Workplace Financial Services Technology team fostering a culture of continuous improvement and innovationCollaborating with cross-functional teams to ensure alignment on reliability and performance goalsHands-on technical leader who will lead the team from the front and be able to inspire thought leadership in the teamIdentifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetryDriving a shift-left mindset and influence architectural decisions to ensure resiliency and scale at the outset of software development processAdvocating automation to ensure teams are following patterns to ensure repeatability, consistency, and portabilityIdentifying toil and technical debt, develop a comprehensive plan and lead the team through the process of executionReliability & Performance : Conducting post-mortem reviews to identify areas for improvement and implement solutions to enhance system reliabilityImplementing and promoting performance engineering practices to ensure optimal system performanceDeveloping and executing strategies for destructive testing to identify potential points of failure and improve system resilienceWorking closely with development team to define a sustainable operating model for Mobile applications focusing on platform scale, availability, fault tolerance and performanceLeading the team with data driven mindset focusing on addressing key performance metrics such as MTTD, MTTR, Availability in close collaboration with development teamsProduction Engineering & Operational Support : Overseeing production engineering efforts to ensure systems are designed for operational excellence and reliabilityProviding technical guidance as needed during incidents and daily workProviding leadership around incident management and root cause analysis to resolve production issues and prevent recurrenceEstablishing and maintaining operational support practices, including monitoring, alerting, and incident responseLeading the team in their SRE maturity journeyContinuous Improvement : Driving continuous improvement initiatives in reliability, performance, automation, and operational supportStaying current with industry trends and best practices to ensure our systems and processes remain in line with SRE tenetsWhat you haveRequired Qualifications : 10+ years of experience running 24 / 7 / 365 application support teams responsible for enterprise applications, infrastructure, and systems.

10+ years of experience in measuring, tracking, improving, and reporting on SLO / SLA’s / KPI’s7+ years of experience supporting enterprise applications in production.

5+ years of experience working Enterprise ITSM Business Processes.ITIL Experience with Enterprise Systems that includes but not limited to : Event and Incident ManagementRelease and deploymentEnterprise Change Management experienceAvailable for after-hours calls / incident managementExperience managing multi-shift-based teamsRecent experience leading operations organization that focuses on event and incident managementExperience in monitoring tools with a focus on ITIL capabilitiesExperience with GitHub, Bamboo, Bitbucket, Splunk, ThousandEyes, and AppDynamics What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success.

Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you both today and in the future : 401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance