Automation Technical Specialist

The Opportunity

• This is a remote position.
• Easy access to a major airport
• Must be able to travel up towards 100%.

What You’ll Work On

• The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories.
• Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.
• Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.
• This individual will apply their advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment.
• This individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation.
• Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed.
• Responsible for implementing and maintain the effectiveness of the quality system.
• Adheres to and promotes the Abbott Code of Business Conduct.
• This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations.
• The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and / or instrument additions into existing automation sites and will train the local field service teams as needed for those new features.
• Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.

Required Qualifications

• Bachelor’s degree required with preferred areas in technical systems or related field.
• Candidates must demonstrate strong knowledge of general automation systems, instrument, or product field service experience, and have demonstrated successful customer service performance.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Minimum of 2-5 years of formal instrument and / or automation field service experience is required.

Preferred Qualifications

• Familiarity with laboratory workflow and operations preferred.
• Experience with ADD's instrument systems a strong plus.
• Excellent communication, organization, project management, consulting knowledge, and attention to detail required.
7 days ago