Cash Management Service (“CMS”) Implementation, Analyst/Associate

Organization and Customer Scope

The Global Transaction Banking Department Americas Office provides various transaction banking services such as payment / collection services, liquidity management, trade financing (conventional L / C, Supply Chain Management, Stand-by L / C), FX and treasury related products and solutions.

The Global Transaction Banking Department Americas office acts as a hub for all Cash and Treasury management products and services in the U.

S. market, Canada, Mexico and Brazil and works closely with H.O. in Tokyo and various product departments to provide support to its Japanese and U.S. corporate clients.

Primary Responsibilities

Analyst / Associate Level CMS Implementation manager will work closely with the Team Lead to ensure proper reporting and timely / accurate settlement of customer transactions,

Primary responsibilities include :

Implementation

Participation of product enhancement

Other administrative duties

Principal Duties and Responsibilities

Implementation of CMS to customers :

Confirm customer’s subscribing services and settings using variety of systems.

Communicate with customer to clarify their needs for CMS and each service.

Handling CMS related service agreements and registration forms; this includes creation, review and delivery to / from customer and process for service registration.

Assist customers for initial setup and testing such as file format and connectivity.

Update deal list for implementation status and store it for internal record.

Provide support to customers and troubleshoot CMS related issues.

Maintain good relationship with existing customers through prompt response to their questions and concerns.

Host a meeting among customer, customer’s vendor, Mizuho IT staffs and Sales representative.

Monitor customer’s service result after onboarding.

Participation in Product Development and Upgrading of CMS related Services.

Provide support for creating / modifying workflows and procedures of the services.

Maintain and update lists for possible future upgrade / enhancements.

Participate in User testing.

Administrative Duties

Support Sales Team by providing customer registration information.

Provide statistics such as number of contracts related to on-line services.

Monitor CMS fee registration.

Update implementation Guidebook and workflows.

Key requirements and attributes :

Business level proficiency in English & Japanese required (and Spanish preferred).

Bachelor degree or higher.

Ability to quickly learn and handle technical systems.

Hands-on and positive can-do work attitude towards and internal process complexity.

2 to 3 years relevant work experience within financial, IT systems or related industry.

Strong computer skills including Excel, Word, PowerPoint and Outlook to support online banking activities for corporate activities.

Prior knowledge of transaction banking and financial products is preferred.

Good organizational and analytical skills.

Ability to work with staff of all levels in multi-cultural environment.

The expected base salary ranges from $70,000 - $90,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained.

Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

Hybrid

Other requirements

Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations.