Customer Service Manager

e have an immediate opening for a multitasking Customer Service Manager to join our team.

Responsibilities :

Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline

Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit

Oversee the customer service department

Provide and / or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services

Assist with the development and implementation of reporting procedures

Coordinate department programs, seminars, workshops, travel arrangements, special projects, and / or events; may coordinate program / project development and planning

Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices

Demonstrate the ability to become proficient in the use of proprietary operational systems

Other duties assigned as needed

Requirements :

Bachelors Degree preferred; equivalent work experience will be considered

3 years directly related management expertise

Management experience in a call center environment is preferred

Knowledge of MS Word and Excel

Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments

Organizing and coordinating skills

Knowledge of accounting procedures

Ability to communicate effectively, both orally and in writing

Knowledge of management principles and practices

Knowledge of supplies, equipment, and / or services ordering and inventory control

Ability to analyze and solve problems

Ability to gather data, compile information, and prepare reports

Ability to foster a cooperative work environment

We offer excellent Family benefits including : medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" .

Waste Connections is an Affirmative Action / Equal Opportunity Employer (Minority / Female / Disabled / Veterans)