Job Description
Job Description
Salary : S18-$24
SHIFT : Monday Friday @ 8am to 5pm
LOCATION : Nuestra East LA, CA
Role and Responsibilities :
- Direct all work activity of the Health Center Referrals Department.
- Plan, organize, and coordinate the operation of referrals for the Health Center Network.
- Provide oversight of daily operations for department including staffing, training, metrics, performance and reporting.
- Coordinate the implementation and maintenance of the electronic health record referral and tracking system, phone system, and other systems and acts as a liaison with IT staff and works with staff to resolve any issues.
- Supervise, direct, train, and evaluate performance of referral staff across multiple clinical sites.
- Effective scheduling of staff and workflow to provide optimum coverage with available resources to meet department goals relating to production and quality.
- Answer inquires, provide information, and resolve complaints from providers, patients, or other agencies in regard to referrals.
- Review status on Treatment Authorization Request (TARs) and any other authorizations or requirements of manages care organizations to assure compliance with health plan programs.
- Follow-up on pending referrals.
- Cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
- Collaborate with clinical staff and the Quality Management department in reviewing, managing, and follow up on tracking systems for immunizations and other outcome metrics.
- Investigate difficult cases and is the lead contact for patients’ or providers’ inquires / concerns in obtaining appropriate care for the patient.
- Interview, hire, and perform disciplinary action and performance evaluations for employees.
- Maintain inventory of supplies and equipment for the referral department.
- Ability to relate to the public regardless of racial, ethnic, economic, sexual orientation, and gender identity status.
- Maintain and foster relationships with community providers, agencies and organizations involved in care transitions and continuity of care for patients.
- Works collaboratively as a team member with all staff members.
- Promote and believe in BHS mission statement.
- Other duties as assigned.
Required Knowledge, Skills and Abilities :
- Associate’s degree in healthcare or a related field.
- Possession of current California Driver’s License.
- Experience working for a community clinic and with Medi-Cal and Medicare.
- Thorough understanding of medical terminology, payor sources, insurance, and program requirements.
- Ability to build collaborative support system with community agencies and organizations.
- Ability to demonstrate / convey respect for cultural and lifestyle diversities of clients and staff.
- Ability to present to diverse communities / populations, at all levels of internal / external organizations.
- Ability to recognize personal issues that may have an impact on job performance and interactions with clients.
- Ability to note documentation in electronic medical record system.
- Strong verbal and written communication skills.
- Proven track record of, and ability to demonstrate ethical and professional standards of behavior.
- Basic knowledge of referrals, both in and out of the BHS treatment system.
- Basic knowledge and Experience in utilizing Microsoft Office, specifically MS Word and Excel.
- Able to speak, understand, and communicate in Spanish
Desired Knowledge, Skills and Abilities :
- Knowledge of drug and alcohol dependency, mental health, family systems and 12-Step / recovery resources in the community.
- Experience participating in Patient Centered Medical Home (PCMH) model of care.
Physical Demands :
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard reach.
- Light to moderate lifting is occasionally required (up to 25 lbs.)
- Ability to sit at a computer terminal for an extended period of time.
- Ability to travel locally to clinical sites including, but not limited to : Santa Ana, East LA, Wilmington, Carson, and Hawthorne.
Work Environment :
- Moderate noise (i.e. office with computers, printers, phone, light traffic)
- Professional office environment.
Behavioral Health Services (BHS) is a non-for-profit, community-based health care organization, whose mission is to transform lives by providing substance abuse, mental health, drug-free transitional living, family preservation, prevention and Family Health Center and other related health services to the residents of Southern California.
If you are interested in being a part of this dynamic organization, please apply.
BENEFITS : BHS offers a full complement of benefits for eligible employees : Medical, Dental, Vision, 401K, Long & Short Term Disability and Life Insurance.
APPLICATIONS : Applicants may email resume to [email protected] or fax to (310) 679-4621, or apply in person at 15519 Crenshaw Blvd.
Gardena, CA 90249. NO PHONE CALLS PLEASE.
BHS IS AN EQUAL OPPORTUNITY EMPLOYER
BHS will consider applicants with criminal history as required.