Job Description
Job Description
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference?
Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company!
Requirements :
- Part time availability
- Excellent interpersonal communication and organizational skills
- Sales acumen to convert leads and contribute to business growth
Job Title : Front Desk Customer Service Representative
Reports to : General Manager
FLSA Status : Non-Exempt
Summary : Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities :
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Contacts leads to educate them on our program and convert them into active members.
- Processes student registrations using effective sales / customer service techniques.
- Schedules and manages birthday / pool parties.
- Resolves customer concerns / complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Education / Experience : Two years customer service and sales experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses : CPR, First Aid and AED certification required, training provided upon hire.
Work Environment : While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
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