Commercial Manager

Avenue5 is growing, and we are in search of a commercial manager to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we :

Listen to our associates, recognize them, and give them room to grow

Invest in our associates to help them become the best version of themselves

Approach every important decision with our associates in mind

Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The commercial manager is responsible for operations of the commercial space(s) for the portfolio of mixed-use properties.

This includes ensuring efficient operations, timely collection of rent and CAM payments, commercial lease administration, annual CAM calculation and reconciliation, and monthly reporting.

The retail district manager also creates a positive experience for the retail tenants and treats them as a valuable member of the property.

Primary Responsibilities and Objectives

• Manages the day-to-day operational activities of the retail spaces in a regionally central area including tenant satisfaction and inclusion
• Responsible for facilitating the full tenant lifecycle process (e.g., lease administration, rent collection and delinquency management)
• Manage the income and expense records in accordance with planned budget
• Responsible for meeting client expectations and providing an excellent customer service experience
• Responsible for executing strategic marketing plans to incorporate retail tenants into the property and promote their business to ensure their success
• Audit records and files to identify dates requiring administrative action, such as lease expiration dates and delinquent accounts
• Responsible for shopping competitive properties
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums
• Ensure adherence to the operations guidelines established within the property management agreement
• Respond to tenant complaints and issues and serve as liaison to tenants and corporate office and ownership regarding the administration of common area maintenance and the enforcement of landlord rules and regulations
• Responsible for evaluating operating expenses and calculating NNN expenses based on property budgets and reconciling CAMs at the end of each fiscal year
• Partner with the regional manager and commercial portfolio manager on drafting budgets and P&L statements for the retail portion of each property
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
• Perform other duties as assigned

Education and Experience

• High school diploma is required. Bachelor’s degree is preferred.
• Two to three years of experience in commercial property management is required
• Knowledge of commercial lease lifecycle activities is required
• Knowledge of Salesforce is preferred
• Prior experience in Yardi Voyager or another equivalent system is preferred

Skills and Requirements

• Very strong organizational and time-management skills
• Strong interpersonal skills to communicate with all levels of management effectively and sensitively
• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Sensitivity to confidential matters is required
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately
• Capability to read, write, comprehend, and converse in English
• Excellent customer service and interpersonal skills with the ability to relate to others
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required
• Must comply with all safety requirements
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays
• Ability to travel (20%)

Environment

• Exposure to environment typically found in an office building
• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions)
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces
• Potential exposure to communicable diseases through frequent contact with public
• Possible exposure to short-tempered or aggressive people
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to :

• Ability to lift, push, and pull up to 25 pounds
• Ability to move around the property several times daily - up to 10 miles a day
• Ability to move on uneven surfaces
• Ability to move up and down several flights of stairs several times daily
• Must be able to observe and detect signs of emergency through visual and / or auditor cues
• Must be able to remain stationary move around, reach, and position oneself as needed for extended periods of time
• Ability to use standard maintenance equipment
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere : Avenue5 is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.