Night Auditor (Overnight Front Desk Agent)

Job Description

Job Description

Night Auditor

$23 / hour + perks + benefits, 11pm - 7am

This position is Part-Time - 2 days per week (with opportunity to pickup additional shifts)

Kimpton Hotel Monaco, Seattle (downtown)

We are looking for a motivated individual to join our Hotel Monaco Front Desk Team!

Hotel Monaco is an 189 room property with 8,000 sq. ft. meeting space and full service restaurant / private dining. Our brand is Kimpton Hotels & Restaurants - our culture is inclusive, edgy and where heartfelt connections are valued.

Our commitment to growth and development is strong because we value our team. We look forward to meeting you!

Benefits and Perks :

• Paid Time Off - sick + vacation time pay with rollover
• Paid Holidays - 8 total after 90 days
• Paid parental leave after 6 months of employment for exempt managers
• Affordable medical / dental / vision plans
• Basic Life Insurance (employer sponsored), Supplemental Life Insurance options, Child Life Insurance options
• Short Term Disability Insurance - employer sponsored for exempt managers
• Long Term Disability Insurance
• Hospital Indemnity, Critical Illness & Accident Insurance
• Hotel employee rates + restaurant discounts in all of Kimpton + IHG
• Work perks website discounts

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart.

That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.

It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return.

It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here.

Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done.

People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent (Overnight) is responsible for handling guest check-in / check-out, answering phones, and providing outstanding service to our guests along the way.

You’ll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Familiar with all fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash,

check, and credit card transactions occurring while on duty.

• Verify credit limit report.
• Monitor room availability throughout shift.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Able to communicate via telephone and / or radio with other departments.

What You Bring

• Previous experience in a Hotel Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately is preferred.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous experience in a Front Desk or customer-facing role is preferred. High school diploma or general education degree (GED) required.

Language Skills : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands : While performing the duties of this job, the employee is constantly required to use a keyboard, dial, stand, see, hear, write and speak.

The employee is frequently required to reach, handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation), collate / file and walk.

The employee is occasionally required to bend, squat, climb stairs, push and pull. The employee is minimally required to crouch, kneel, crawl, balance, twist, stretch and sit.

The employee is occasionally required to lift and / or move between 10-50lbs and minimally required to lift and / or move between 75-100+lbs.

Mental Demands : While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, use verbal communication, have customer contact, handle multiple concurrent tasks, and constant interruptions.

The employee is frequently required to use written communication and is occasionally required to use math skills.

Work Environment : While performing the duties of this job, the employee may be continuously exposed to noise and will occasionally be exposed to fumes.

Please note : management reserves the right to change, modify, and / or alter any of the duties listed above to meet business demands

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.

With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people.

That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself. Lead Yourself. Make it Count.

The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting.

We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role by clicking on the Apply button (or through internal career site if you are a current employee).

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.