Loan Processor - West Valley

Job Description

Loan Processor - Join the Dollar Loan Center Team!

Department : Operations

Reports to : Store Manager

Status : Non-Exempt

Why This Role Rocks

Get ready to dive into the fast-paced world of short-term lending at Dollar Loan Center! As a Loan Processor, you'll help customers meet their short-term financial needs. You will review applications, verify information, and fund the loan! You'll help customers every step of the way, whether it's taking payments, answering questions, or calling on past-due accounts with solutions and professionalism. It's an important, customer-facing position that requires the right person, and that could be you!

What You'll Do

Offer Stellar Customer Service

• Greet every customer with a smile and enthusiasm, whether in-person or over the phone.
• Explain the reasons for borrowing from Dollar Loan Center and why we're the best in the business to customers inquiring.
• Dive into loan applications, ensuring all info is accurate and completely clarified.
• Process loans quickly while sticking to our underwriting guidelines.
• Break down loan contracts to customers, making sure they know the ins and outs.
• Spot opportunities to approve loans and offer credit limit increases qualifying customers.
• Make marketing and informational calls to current customers informing them of how much they have available and other products available.
• Reach out to past-due accounts with timely, professional, and courteous calls.
• Log clear, concise notes with accurate promise dates in our system.
• Calculate payments like a math wizard and answer questions about due dates, interest, and more.
• Enter data into our system with precision and keep the office running smoothly.

Other Fun Stuff

What You Bring to the team

Why You'll Love It

This isn't just a job, it's a chance to make a difference, have fun, and grow with a team that's all about winning together. We work hard to provide a safe and clean environment for our customers, and you get to be part of that! We fill a need in the community and it is essential to those we help. We like to promote from within, offer opportunities to our hardest working and most dedicated staff and recognize rock stars! Ready to join the Dollar Loan Center crew? Submit your resume or fill out the application now!

All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.