Service Desk Associate
About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing?
We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement.
We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
And our client, a leading global investment firm, is looking for a Service Desk Associate to join their New York office!
Responsibilities :
Build, deploy and maintain end-user devices
Assist in Move, Add and Changes
Manage and resolve end-user incident tickets
Document procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical training to end-users
Maintain and support a O365, VDI and mobile environment
Participate in an on-call rotation
Qualifications :
Bachelor's degree is preferred
2+ years of professional experience
Ability to solve problems in a sustainable way by working with people, not just technologies
Experience in providing local and remote white glove service
An independent and quick learner with strong troubleshooting skills
Knowledge of Windows 10 OS and Office 365 Suite
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Mobile Device Management
Proficient with Laptops, VMware VDI and physical desktops
Nice to Haves :
VOIP systems management
Enterprise level video conferencing systems
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
LI-CC1
LI-Onsite
Location : New York, NY
Seniority Level : Associate Level
Employment Type : Full Time
Job Function : Information Technology
Salary : $35-45 / hr
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