Client Services Specialist

Only qualified Client Services Specialist II (Brand Engagement Coordinator) candidates located near the Boston, MA area to be considered due to the position requiring a 100% onsite presence

The Ideal Candidate :

• Is curious and brings enthusiasm and accuracy to storytelling
• Is passionate about learning how things are made and designed
• Engages easily and professionally with executives, colleagues, and support staff
• Enjoys handling day-to-day tasks as they arise
• Thrives in providing best-in-class customer service experiences

Education :

Bachelor’s (BA / BS) or equivalent professional experience

Minimum Qualifications :

• Ability to commit to working onsite Monday-Friday at the client Technology Center, Boston
• Customer-oriented
• Previous experience in customer-facing roles
• Exceptional communication and presentation skills
• Collaborative approach with a focus on high-quality results and best practice sharing
• Proactively recognizes needs, anticipates issues, and solves problems
• Strong organizational skills with an adaptable approach to work
• Familiarity with Microsoft Office and Salesforce
• Familiarity with collaboration technology (i.e. Teams, Slack and Zoom)

Preferred Qualifications :

• Is skilled at building and cultivating community
• Prior experience in conducting tours or trainings
• Proven-track record of fostering a sense of belonging on and between teams
• Experience in team coordination, program management and / or event planning
• Ability to speak to different groups with different levels of understand on a topic
• Experience working in hospitality, retail or giving product demonstrations
• At least 3 years public speaking experience

Client Services Specialist Responsibilities :

• Deliver outstanding and inspiring tour program experiences at client Technology Center, Boston to highlight and champion the client Design and Make Platform category
• Build and nurture a dynamic community of tour ambassadors to support Technology Center tours Customer and Stakeholder Experience Management
• Lead customer and strategic stakeholder tour experiences at client Technology Center, Boston
• Manage local tour requests and scheduling with the potential to support global tour programming across the client Technology Centers
• Monitor, review and evaluate tour inquiries with the Executive Briefing team, client Research team, and other key stakeholders
• Provide administrative support for the entire customer tour journey from scheduling tours to deploying surveys
• Ensure every tour guest of the client Technology Center, Boston has an excellent brand experience Internal Stakeholder Relationship Management
• Participate in pre- and post- executive briefing meetings to understand the goals of the customer visit and document feedback from account managers
• Build and cultivate relationships with Residency, Research, Facilities, and other client teams Tour and Ambassador Program Administration
• Oversee the day-to-day operations for tour and employee ambassador programs at the Technology Center, Boston including, scheduling, communications, and tour ambassador onboarding and training
• Communicate with and assign employee ambassadors to tours
• Cultivate relationships with locally based employees grow the tour ambassador program
• Provide administrative support, as needed, for the tour and ambassador programs at other locations (scheduling tours, orientation, trainings, etc.)
• Exhibit Care
• Assist with global exhibit program (i.e. shipping, coordinating with facilities team, handling insurance, exhibit documentation and maintenance)
• Troubleshoot exhibit-related physical or technical problems and resolve them in a timely Partnership and Marketing
• Coordinate with the Executive Briefing and client Research teams to identify and invite experts to support tour and account manager objectives
• Partner with other teams to enhance and market brand-related events at the client Technology Center, Boston
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits :

For information and details on employment benefits offered with this position, please visit

here

Should you have any questions / concerns, please contact our HR Department via our secure

website

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.

S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).