Customer Solutions Account Executive

Job Description

Job Description

At ITA Group, we create powerful results for our clients by transforming employees, channel partners and customers into all-out advocates of our clients’ business by inspiring authentic, lasting, emotional connections.

We are looking to fill sales positions with candidates living specifically in the New York Metropolitan, Greater Los Angeles, and Greater Des Moines areas.

We are seeking senior-level sales professionals with a proven track record in consultative, complex prospecting to sell customer loyalty solutions to large enterprises.

The ideal candidate should possess a deep understanding of customer loyalty and its strategic importance to business impact across multiple industries.

Specific knowledge and experience in path to purchase, loyalty programs, retention programs, purchase frequency strategies and technology engagement platforms are a must.

The Account Executive (AE) executes the ITA Group sales process and closes sales for targeted accounts. AEs must become experts in all ITA Group solution lines and community of companies and subsequently apply this expertise to address their clients’ business challenges.

It is the nexus of expertise and curiosity that creates demand for our products, services and solutions. The AE is at the heart of getting to know the clients’ business issues, their employees, channels, customers and what motivates them.

The AE creates demand for the company’s products and services by forging strong relationships through a network of coaches and key decision makers.

The AE acts as a business hunter, holding face-to-face client meetings, leveraging sales tools and identifying a strong client business fit.

From there, the AE works with an internal team of experts to design a solution fit. The solution’s success is based upon the knowledge, data and information collected by the AE and is ultimately measured by the achievement of the client objectives and financial impact.

What does it take to be a successful Account Executive at ITA Group?

• Have a hunter-mentality; uncovering client’s current business challenges as well as what motivates their various stakeholder groups.
• Ability to use your knowledge, network and business acumen to create demand for ITA Group’s products and services by forging strong relationships through a network of coaches and key decision makers.
• Expertise and curiosity a deep knowledge in a particular area and an ability to share your knowledge in a way that earns you a spot in the c-suite of your clients.
• Strong presentation skills, fluent in round table discussions and a knack for creating business cases to justify $1M+ investments.

Lastly, a successful Account Executive must be a team player. Throughout the selling process, you will work with an internal team of experts to design activation solutions such as experiential events, incentives, customer loyalty or employee experience programs for your clients.

Our solutions are rooted in research, science and a deep understanding of our client’s needs. We then design solutions that create an emotional connection and returns on your clients’ KPIs.

Throughout this process, the Account Executive must be able to flex between leading, contributing and partnering to successfully close business.

Elements of our benefit package for the Account Executive team include :

• Uncapped commission structure
• Leaders of Excellence annual incentive trip
• Employee Stock Ownership Plan (ESOP)
• Comprehensive healthcare packages

POSITION REQUIREMENTS

• Minimum five years of experience in a consultative sales-related position with an emphasis on customer loyalty programs.
• Demonstrated effective prospecting, researching, presentation techniques and strategies.
• Ability to research client’s business issues and glean insights.
• Excellent writing skills. Ability to write compelling calls-to-action that generate client response.
• Demonstrated commitment to teamwork. Ability to work with others, including recognizing diversity of thought, demonstrating high levels of empathy and the ability to listen with intent to understand and the ability to compromise.
• Deliver superior customer service. Respond in timely manner with relevant information. Solve problems, both anticipated and unexpected.

Be dependable to our clients and internal team.

• Maintain a positive attitude. Contribute to a safe, effective and productive work environment.
• Ability to work the hours and travel to complete projects and / or meet deadlines.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and / or meet deadlines.

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and / or ability required.

ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.