Director of Communication and Marketing

Position Title : Director of Communications & Marketing

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Reports to : Vice President for Advancement

Status : Full Time, Non-exempt

Salary : $65,000 per year plus generous PTO and benefits package

Grade Level : Level 13

Organization Overview

Neighborhood House believes that communities and neighborhoods thrive when families have the opportunity to build safe, stable, and rewarding lives.

For 127 years, Neighborhood House has been working alongside families to ensure that they have access to food and housing for their basic needs and education opportunities to help them achieve their dreams and goals.

Today, we serve more than 15,000 people through our integrated programs in six St. Paul neighborhoods.

Program Summary : Neighborhood House has big dreams and we need help to achieve them. Our organization is ready for the next step in communications and marketing.

We are looking for the right person to help us develop a communications and marketing strategy that is based on data analysis and donor trends, as well as people-centered and mission-driven.

This position will work closely with the Vice President of Advancement and supervise the graphic designer and a new communications position.

The Director of Communications & Marketing will be a member of our Advancement Team. We are a team of dedicated professionals who are passionate about our work and the families and neighborhoods we serve.

We like to roll up our sleeves and collaborate in our attempt to solve big problems. We believe that innovation and risk lead to learning and success.

Who You Are : You care deeply about our community and the families who participate in programs at Neighborhood House, holding them in the center of all that you do.

You like to find solutions to problems, are resourceful and curious, and enjoy interacting with people. You are skilled at marketing to promote the mission of an organization and help raise money for its program delivery.

You are both data-driven and people-centered, understanding how to craft a story for different communication channels. You enjoy working collaboratively in a team and thrive working independently.

You lead with humor, compassion, and a can-do attitude.

Position Summary : The Director of Marketing & Communications role requires a blend of strategic planning, data analysis, creative development, hands-on execution, and team coaching, with a focus on achieving annual income goals for the good of the organization.

You and your team will be responsible for analyzing donor trends and past solicitation results to develop and implement the organization’s external communications strategy.

This includes cross-channel fundraising communications strategy, donor communications, print publications, social media channels, program promotion, and website management.

Additionally, this position will handle public relations and work closely with the President of Neighborhood House on strategic messaging for all initiatives.

Essential Functions :

• Using a data-centered approach, develop and implement the strategy for a comprehensive communications and marketing plan for the organization that includes social media, print and e-communications, and the website.
• Manage public relations for the organization, working with the Vice President and President to develop messaging for programs and initiatives.
• Oversee the management of the website for accurate and compelling information.
• Create and oversee all marketing of programs to current and potential participants and partners.
• Direct the successful printing and mailing of all external relations needs, including print newsletters, direct mail solicitations, and promotions.
• Coach and supervise the Communications & Marketing team, including the graphic designer and the Raiser’s Edge database team.
• Prepare and provide reports on results of marketing and solicitation efforts.

Skills & Experience :

• Bachelor’s degree in communications, marketing, or English, plus a minimum of three years of experience, preferably in a nonprofit setting.
• Ability to monitor communications and marketing trends and leverage findings for the benefit of the organization.
• Experience using data to make strategic decisions related to marketing and communications.
• Copywriting or writing experience.
• Experience with and understanding of how to use multiple communications platforms, including Mail Chimp, social media channels, and video.
• Excellent teamwork and collaboration skills, with the ability to motivate and inspire colleagues, donors, and volunteers.
• Strong organizational skills and attention to detail.
• Ability to work independently with solid decision-making and problem-solving skills.
• Must be able to pass a criminal background check.

Application Materials : Application materials must consist of the following to be considered for this position :

• Completed application form
• Resume
• Cover letter

Diversity : So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be?

Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification.

Neighborhood House is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway.

The right role for you may be right around the corner.

An Equal Opportunity Employer : Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds.

Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression, or any other status protected by law.

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