Social Media Customer Support Specialist

Job Title

Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other official company social platforms.

Major Job Duties and Responsibilities :

Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store.

Create and manage cases for customers needing more complex assistance.

Manage existing case load, complete follow-up tasks and achieve operational metrics.

Adhere to standard work processes and contribute to efficiencies and improvements when possible.

Proactively identify sales leads and educate in-market customers on product functionality and services.

Effectively and accurately document customer interaction.

Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.

Participate in any required training / industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.

Provide exceptional customer-centric service to all internal and external customers.

Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.

Utilize correct tools to efficiently manage concurrent activities.

Skills : Customer service

Customer support

Social media

Support

Writing skills

English communications

Social media platforms

Social media sites

Documentation writing

Email marketing

Email

Call center

Top Skills Details : Customer service

Customer support

Social media

Additional Skills & Qualifications :

1+ years experience in customer service related profession

1+ years of social platform experience (ideal)

Proven experience with written correspondence with customers (email, chat, posts, etc).

Computer navigation and typing proficiency (Need to complete Typing Test : 40 WPM+)

Strong reading comprehension and written communication skills

Must have completed Bachelors Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)

Experience Level : Intermediate Level

Pay and Benefits :

The pay range for this position is $19.00 - $19.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type : This is a fully remote position.

Application Deadline : This position is anticipated to close on Oct 24, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services : We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.