Information Technology Support Specialist

IT SUPPORT SPECIALIST

Reports To : IT Director

Supervisory Responsibilities : No

FLSA Status : Exempt

Location : Los Angeles, CA

Position Summary :

The IT Support Specialist will provide day-to-day technical support for BOND staff while adhering to company and client security policies.

S / he is responsible for ensuring the computer systems and production center are maintained and operate reliably by providing hands-on system administration support, system maintenance, and operations support for all departments within the organization.

The IT Support Specialist will report to IT Director

Essential Duties & Responsibilities :

Maintain computer systems and associated IT / AV equipment, such as proactive system

maintenance and scheduled downtimes.

Respond to break / fix requests and demonstrate ownership of the problem until resolved.

Computer deployments include unboxing, building, configuring, testing, validating, deploying

computer and peripheral hardware.

Software installation following department policy.

Ensure equipment is always production-ready.

Required to document daily tasks in the ticketing system with detailed resolution.

Complete all assigned projects on time and continue to perform daily support requests.

Ability to manage time effectively and triage and prioritize based on production needs.

Follow and educate the general IT policy and train end-users accordingly.

Strong skills in macOS

Basic understanding of networking principles and equipment (e.g., switches, routers, cabling,

VLANs)

Ability to perform typical (basic) network troubleshooting / performance issues.

Support onsite and offsite end-users, including on-call rotation, some after-hours & weekends.

Must be flexible with work schedules based on production timelines.

Knowledge, Skills & Abilities :

Strong understanding in MacOS operating system.

Familiar with Windows and Linux, a plus.

Command-line proficiency (bash, or PowerShell) a plus.

Understanding of production applications (Adobe Premiere, After Effects, Cinema 4D,

Photoshop), a plus Support administrative applications (Microsoft Office, G-Suite).

Experience with MDM systems (JAMF), a plus.

Communicate in a professional and friendly manner with co-workers.

Team player that strives to maximize team / department performance.

Rapid response to technical challenges- must be able to think / act quickly to resolve new

technology needs for production.

Self-starter, energetic, strong organizational skills, and ability to prioritize workload.

Awareness of own capabilities and when to escalate for assistance / information / approvals.

A proactive approach to supporting technology - demonstrate you can prevent problems vs.

fixing them.

Read and comprehend documentation of hardware systems, software, patches, and release

notes.

Desired Qualities & Characteristics :

Excellent communication, organization, and problem-solving skills

Confidence taking initiative and prioritizing multiple projects in parallel

Energy and attention-level to succeed in a high-volume work environment

Positive attitude with an emphasis on collaboration

Minimum Qualifications :

2 - 4 years of desktop support experience.

Experience with editorial and graphic artists supporting creative workstations (Adobe, VFX, and other creative industry workflows), a plus.

Fast-paced, high-pressure, production environment experience is most relevant.

College degree or equivalent education / experience is required.

Physical Requirements :

In performing the responsibilities for this position, the employee is required to :

Must be able to lift up to 60 lbs. on a regular basis

Frequently use hands to manipulate equipment or media.

Frequently typing on a keyboard

Frequently sitting and performing desk work.

Seeing and reading without difficulty (with or without personal corrective aides)

Frequently reaching and pulling equipment.

Must be able to climb stairs and ladders to perform work.

Must be able to work in confined areas to perform networking support.

WORK ENVIRONMENT : On-site required

On-site required

To perform the duties of this role successfully, an individual must be able to perform the essential responsibilities satisfactorily.

The description provided above, is representative of the knowledge, skills, and abilities required, but is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

BOND complies with all federal and state disability laws, including the Americans with Disabilities Act and will provide reasonable accommodations for applicants and employees with disabilities.

Job Type : Full-time

Salary : $25.00 - $28.00 per hour

Expected hours : 40 50 per week

Compensation package :

• Hourly pay
• Overtime pay
Experience level :
• 2-4 Years
• 2-4 Years

Ability to Relocate :

Los Angeles, CA 90038 : Relocate before starting work (Required)

Work Location : In person